SOORA ELHAM
Houston,TX
Summary
Dynamic leader poised to leverage extensive skills and experience to drive meaningful change within the community. Dedicated professional with a robust background in library services, excelling in cataloging, research assistance, and information management. Recognized for fostering effective teamwork and adaptability while consistently achieving results and managing multiple tasks without compromising quality. Committed to enhancing team success through a positive attitude and a strong dedication to continuous learning and professional development, ensuring the delivery of exceptional service and innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nutrition Service Associate
Ben Taub Hospital
06.2023 - Current
- - Followed all safety company policies and reported any unsafe conditions.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Associate/Tagger
Goodwill Houston Donation Center
03.2022 - 09.2022
- Sorted and categorized donated items for effective merchandising on the sales floor.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Library Intern
Afghanistan Center of Kabul University
06.2020 - 04.2021
- Assisted customers in accessing library materials and archives.
- Supported cataloging and organization of library collections using digital systems.
- Helped introduce and promote Afghanistan historical collections through events and outreach.
- Maintained digital databases, usage reports, and improved cataloging processes.
- Promoted library activities via social media and assisted visitor engagement.
- Conducted workshops and supported new technologies to enhance user experience and efficiency.
Education
B.A - Political Science
Rana University
05.2019
High School Diploma - undefined
Naswan Dehkepak High School
01.2014
Skills
- Good in Microsoft Word
- Digitalizing to ebook
- Excellent Verbal and Written communication
- Interpersonal communication
- Fluent in English, Hindi, and Pashto
- Time management
- Customer service excellence
- Attention to detail
- Customer service
Certification
- Community Needs Assessment Training [CWS ] [2023]
- Ben Taub Hospital Training - Cybersecurity awareness [15-JUL-2025]
- Texas Food Handler card - 05/12/2023
Languages
Farsi
Native or Bilingual
English
Professional Working
Urdu
Professional Working
pashto
Professional Working
Timeline
Nutrition Service Associate
Ben Taub Hospital
06.2023 - Current
Store Associate/Tagger
Goodwill Houston Donation Center
03.2022 - 09.2022
Library Intern
Afghanistan Center of Kabul University
06.2020 - 04.2021
High School Diploma - undefined
Naswan Dehkepak High School
B.A - Political Science
Rana University