Sooriah Sandhyana
Preskil Island Resorts
New Grove,FL
2
Languages
7
years of professional experience
Driven by a passion for hospitality, I am dedicated to providing excellent guest service and creating memorable dining experiences. I take pride in attention to detail, strong teamwork, and continuously improving my knowledge in food, wine, and service to maintain high standards.
Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success.
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Work History
Head Waiter
7 Months- Oversaw daily restaurant operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored junior staff, enhancing team performance and service efficiency.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation standards.
- Managed guest reservations and seating arrangements, optimizing table turnover rates.
- Implemented process improvements to streamline service flow and reduce wait times.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Developed training materials for new hires, standardizing service protocols across the team.
- Analyzed guest feedback to identify trends, recommending changes for menu offerings and service enhancements.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Head Waitress
2 Months- Supervised and trained junior waitstaff, enhancing team efficiency and service quality.
- Developed and implemented new service protocols, improving guest satisfaction ratings.
- Conducted regular training sessions on menu updates and service techniques for staff development.
- Monitored dining area cleanliness and organization, upholding St Regis standards of excellence.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Managed inventory levels for dining supplies, reducing waste through effective ordering practices.
- Coordinated dining reservations and events, ensuring seamless execution of high-profile functions.
Commis Sommelier / Head Waitress
10 Months- Delivered high-quality guest service, ensuring a welcoming and professional dining experience.
- Assisted guests with wine selection and food pairings, enhancing overall satisfaction.
- Managed table set-ups, service flow, and inventory control to maintain efficiency.
- Handled guest concerns with professionalism, resolving issues promptly.
Head Waitress
4 Years 3 Months- Supervised daily restaurant operations and ensured smooth service delivery.
- Welcomed and assisted guests, providing menu guidance and recommendations.
- Supported bar service including cocktail preparation and beverage pairing.
- Trained and mentored junior staff to uphold service standards. Managed inventory and coordinated with kitchen staff for seamless operations.
Education
School Certificate
Skills
Computer literate
Microsoft Excel reports
Micros POS operations
Wine pairing
Team supervision
Table setting
Relationship management
Fine-dining expertise
Sales techniques
Complaint handling
Cash handling
Safe food handling
Plates presentation
Conflict resolution
Reservation handling
Order taking
Front-of-house presentation
Food station setup
Menu promotion
Regulatory compliance
Quality control
Wine pairings
POS system operation
Table bussing
Food assembly
Food preparation
LANGUAGE
English
French
Interests
Reading
Music
Sports
Timeline
Head Waiter
Preskil Island Resorts
12.2025 - CurrentRead More
Head Waitress
St Regis
09.2025 - 11.2025Read More
Commis Sommelier / Head Waitress
Anantara Iko Mauritius Resort & Villas
12.2023 - 10.2024Read More
Head Waitress
Sofitel Mauritius Bel Ombre
09.2019 - 12.2023Read More
Hamilton College
School Certificate
Read More