Sopeeda Suy
Yakima
Summary
Dynamic professional with over a year of experience in management and team leadership, driving operational excellence, and enhancing customer satisfaction. Proven expertise in fostering a positive team environment, and implementing efficient front desk operations. Demonstrated ability to manage daily operations, inventory control, and employee scheduling, ensuring seamless workflows. Highly responsible and adaptable, with strong communication skills, and a commitment to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Associate Team Leader
HR Block
Yakima
01.2025 - 04.2025
- Improved team morale and motivation through positive reinforcement.
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner.
- Managed the front desk area and ensured a professional and welcoming environment for customers.
- Ensured customer follow-up to increase customer satisfaction and loyalty.
- Organized and managed multiple calendars, prioritized and responded to emails, and scheduled meetings.
- Monitored and ordered office supplies, ensuring that the office was always stocked with the necessary items.
Manager
Kakigori Dessert
Kirkland
08.2023 - 11.2024
- Developed and enforced policies and procedures that improved safety and security throughout the store.
- Monitored inventory levels and implemented a system to ensure that all items were properly stocked and accounted for.
- Scheduled and assigned employee shifts that maximized efficiency and minimized overtime costs.
- Managed daily operations, ensuring all areas of the store were running smoothly.
- Ensured store cleanliness and tidiness, resulting in an excellent health inspection rating.
Barista
The SweetSide
Kirkland
06.2022 - 07.2023
- Monitored inventory levels of supplies and restocked when necessary.
- Received and accurately processed customer payments.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Associate of Arts - Business Administration
Middlesex Community College
Lowell, MA06-2016
Skills
- Inventory management
- Customer service
- Team leadership
- Employee scheduling
- Relationship building
- Experience in leadership
- Team supervision
- Teamwork and collaboration
- Business ethics
- Multitasking Abilities
- Positive reinforcement
- Time management
- Front desk management
- Calendar management
- Office supply management
- Greeting and seating clients
- Office management
- Active listener
Affiliations
Reading, baking, and traveling.
Timeline
Associate Team Leader
HR Block
01.2025 - 04.2025
Manager
Kakigori Dessert
08.2023 - 11.2024
Barista
The SweetSide
06.2022 - 07.2023
Associate of Arts - Business Administration
Middlesex Community College
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