Sophanary Lim

▪ SME in ER case management and resolution

▪ Investigate employee concerns and issues reviewing documentation and interviewing employees

▪ Maximize team knowledge and productivity by effectively training, monitoring and directing leaders in application of best practices and performance expectations

▪ Collect and analyze information to monitor performance outcomes, identify and address trends in performance and behaviors

▪ Partner with HR Business Partners to discuss business initiatives, employee engagement manager opportunities and performance expectations

▪ Partner with Leaves and Accomodations team to coach leaders regarding FMLA, ADA, and disability issues impacting employee attendance and/or performance

▪ Provide employees with educated, efficient, and courteous assistance with any Human Resources issues, such as benefits, payroll, time off, policies and procedures, and health and safety
▪ Respond to current and former employee inquiries as quickly as possible while sticking to agreed-upon SLAs
▪ Respond to employee calls and emails, document requests/questions, and provide a solution in the case management system
▪ Assist in the tracking of open cases and the attainment of SLAs by mentoring team members to help close cases on the first contact
▪ Provide excellent customer service by communicating in a clear, precise, and sympathetic manner.
▪ In collaboration with subject matter experts, document innovative solutions and provide documentation for the knowledge tools and employee website
▪ Perform other duties as assigned

▪ Track the process of applications, scheduling and completion of interviews
▪ Performed background, reference checks, and conducted new hire orientations
▪ Coordinated on boarding process, conducted new hire orientation and facilitated completion of paperwork as well as exit interviews for departing employees
▪ Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
▪ Coordinated and assisted with company-wide training and followed up to ensure all members completed training by designated deadlines
▪ Managed personnel files and tracked I-9 eligibility verifications
▪ Tracked employee time sheets, vacation calendars, and time off balances
▪ Handling administrative tasks for various departments including Payroll
▪ Process Biweekly Payroll
▪ Enhance job satisfaction by resolving issues promptly, applying new perks and

▪ Efficient execution of administrative task and daily operational responsibilities
▪ Assist in all aspects of financial and operations assigned portfolio
▪ Assist in preparation and approval process of property pre-marketing and bid processing
▪ Ensure assignments are completed within established timelines, in accordance with dept service level standard
▪ Communication with vast network of Realtors and Attorneys to help process and manage evictions
▪ Work with team, track down missing elements, or necessary documentation submitted by Agents/Brokers
▪ Review and approve portfolios to assist in determining a list price and reconcile if applicable

▪ Respond to new and existing customer inquiries
▪ Facilitates opening of accounts and recommend related Credit Union services to assist member's financial needs
▪ Implements, supports, and monitors corporate product campaigns at Member Service Centers
▪ Assist in the development of best practices and sales strategies by participating in Job Family Meetings, conference, and branch meetings
▪ Proactively communication information and educating team members to promote group learning and self-growth
▪ Processes consumer loans, gather supporting documents, and review all documents for completeness

▪ Complete and provide accounting and clerical functions to support the accounting department and supervisors
▪ Research, track, and restore accounting or documentation problems and discrepancies
▪ Conducted audits against reimbursement receipts and documentation
▪ Contacting Project Managers to rectify delinquent credit card transactions
▪ Type accurately, prepare, and maintain accounting documents and records
▪ Daily entry key data of financial transaction in database
▪ Consistently updating job knowledge and new projects while using proprietary expense and administration software

▪ Efficient execution of administrative task and daily operational responsibilities
▪ Accurately maintain vault task including weekly cash order for branch
▪ Train new Tellers on procedures and compliance regulations
▪ Generate new business through customized products suggestion
▪ Provide reports and statements to Branch Service Manager
▪ Foster team atmosphere, aiding staff as needed
▪ Process deposits and withdrawals and window
▪ Ensure proper scanning of banking documents throughout the day
▪ Assigned the tasked of planning, arranging, and organizing meetings and events
▪ Work collaboratively with my Branch Service Manager on Loss Mitigation in reporting suspicious unusual activities