Sophea Jones

Work History

Bath & Body Works

Memphis, TN

12.2021 - Current

Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Used proven techniques to de-escalate angry customers during telephone interactions.

McKesson

Olive Branch, MS

01.2017 - 06.2021

Utilized hand-held scanners to scan barcodes and enter data into the system.
Operated equipment such as shrink wrappers, box sealers, and tape machines.
Stored inventory in designated locations within the warehouse facility based on size, type.
Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Read orders to obtain item numbers and located merchandise in bins or on shelves.

Marelli North America Inc.

Shelbyville, TN

12.2013 - 01.2017

Monitor the feed and speed of machines during the machining process.
Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Adjust machine settings to complete tasks accurately.
Troubleshoot malfunctions in equipment or processes.
Comply with company policies regarding quality control procedures.
Keep detailed reports of maintenance activities performed on machinery.
Monitored and observed production line to watch for pile-ups and jams.
Verified production orders prior to starting set-up.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Lubricated parts and performed minor maintenance to improve machine function.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.