Highly Skilled and respected logistics, material handling, and inventory management professional with more than 8 years of experience and the proven ability to provide operational support to meet mission objective.
Hi, I’m
Sophea Phal
Lowell,MA
Summary
Overview
16
years of professional experience
Work History
Lyft Driver ServiceBoston, Massachusetts
Driver
03.2023 - Current
Job overview
- Responded to specific locations at designated times to handle customer reservations.
- Observed all safety protocols when working around hazardous materials or dangerous locations.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maintained vehicle to maximize passenger satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Appeared at designated appointments according to schedule.
- Applied mathematical skills to determine fares and change.
- Cleaned vehicle regularly to maintain professional appearance.
- Offered riders information about local attractions and restaurants.
- Implemented marketing and other strategic plans to generate new business.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Achieved consistently high customer scores due to exceptional service.
- Followed maps and GPS systems to promptly complete tasks.
Dover MotionBoxboro, Massachusetts
Supply Chain Planner
01.2021 - 03.2023
Job overview
- Analyzed inventory levels and adjusted purchasing orders accordingly to ensure optimal stock levels were maintained.
- Conducted monthly reviews of material availability, production schedules, and demand forecasts to identify potential issues.
- Utilized SAP software to manage purchase orders and inventory transactions across multiple warehouses.
- Provided regular updates on supply chain operations to senior management team members.
- Researched new vendors for potential partnerships based on pricing, quality standards, lead times.
- Performed root cause analysis on any discrepancies between actual vs. planned inventory levels.
- Managed day-to-day communication with suppliers regarding order status changes or delays.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
- Conferred with supply chain planners to forecast demand or create supply plans.
Encore Boston HarborEverett, MA
Table Games Dealer
05.2019 - 02.2020
Job overview
- Deals a combination of Blackjack and Carnival Games
- Notify supervisor/manager of any suspicious or unusual
activity and/or transactions in a timely and responsible manner - Provide excellent service consistent with the property's
service standards and brands attributes - Provide superior customer service to all internal and external
customer - Performs accurate chip and cash transactions
- Provide accurate and efficient dealing while following proper
gaming procedures - Performs all duties while providing maximum game protection
- Provides courteous service and is cordial to all patrons and
team members - Exchange guest's currency for gaming cheques
Bitcave SnackadeLowell, MA
CO-Owner
12.2017 - 02.2020
Job overview
- Convenient store/snack shop
- Maintain and operate business on daily basis
- Responsible for purchasing and stocking merchandise
- Keep records of daily transactions
- Provides excellent customer service to patrons/guests
- Served hot food and beverages
- Comply to all state and city business operating procedures and
codes - Maintained a clean and welcoming atmosphere
- Responsible for marketing/advertisement and promotions
Nuvera Fuel CellsBillerica, MA
Shipping/Receiving
02.2015 - 12.2016
Job overview
- Provided comprehensive oversight of daily shipping and receiving processes to meet production goals
- Streamlined order picking by managing and organizing the
warehouse to increase efficiencies - Received, processes, and routed raw materials, and shipped
finished goods - Completed daily tasks in order to ensure compliance with all
applicable policies outlined in SOPs; met all scheduling goals
by enforcing shipping regulations - Acknowledged for strong track record of performance;
recognized for exceeding cleanliness, safety, and
organizational standards
3D SystemsAndover, MA
Material Handler/Team Leader
11.2013 - 10.2015
Job overview
- Supported company goals by developing high-performance teams of production workers tasked with conducting monthly, quarterly and yearly inventories of warehouse stock
- Maintained accurate stock records/schedules
- Maintained and reviewed computerized/manual records of
item purchased, costs, deliveries, product performance, and
inventories - Contributed to cost control by reviewing and compiling
inventory costing records, including Purchase Price Variance
(PPV), scraps, and rework expenditures - Supervised assemblers and trained team members on job
procedures - Prepared POs, solicited bid proposals, and reviewed goods and
services requisitions - Consistently attained high safety records while operating
power lift trucks, floor sweepers, pallet jacks, and forklifts;
met and sustained a 0% incident rate - Supported Vendors relation by contributing to research and
evaluation of suppliers (price, quantity, selection, services, support, availability, reliability, production/distribution
capabilities, history) - In recognition for exceptional service, won promotion to Team
Leader following 3 months of hire
Hologic, Inc.Marlboro, MA
Material Handler
06.2008 - 07.2013
Job overview
- Received/counted stock items, and recorded data manually/electronically
- Received inbound freight packages
- Transferred material goods into stockroom using Oracle
Picked orders using Kanban Cards - Complete work orders by scanning bar codes and shipped
items through multiple freight lines - Built large orders and shipped to international trade shows for
marketing/promotions; maintained highest levels of customer
service in all transactions - Employed strong knowledge of documentation processes to
complete accuracy in creating bills of lading /SLIs for
international shipments
Education
Bet on U/ Cambridge College
Table Game Dealer
05.2019
University Overview
Bryman College
Medical Assistant/Phlebotomy
06.2001
University Overview
Brockton High School
Computer Graphic
06.1999
University Overview
Skills
- Multi-tasking
- Logistic/shipping
- Auditing/Cycle Counts
- Warehouse Management
- Database Management
- Cost Control Initiatives
- Client Support/Services
- Team player
- Material Handling
Timeline
Driver
Lyft Driver Service
03.2023 - Current
Supply Chain Planner
Dover Motion
01.2021 - 03.2023
Table Games Dealer
Encore Boston Harbor
05.2019 - 02.2020
CO-Owner
Bitcave Snackade
12.2017 - 02.2020
Shipping/Receiving
Nuvera Fuel Cells
02.2015 - 12.2016
Material Handler/Team Leader
3D Systems
11.2013 - 10.2015
Material Handler
Hologic, Inc.
06.2008 - 07.2013
Bet on U/ Cambridge College
Table Game Dealer
Bryman College
Medical Assistant/Phlebotomy
Brockton High School
Computer Graphic