Sopheap ( Sophie) Cooper
5633 32nd Ave N,FL
Summary
Results-driven professional with a decade-long career in insurance underwriting. Skilled in PIVOT reporting and data management, contributing to timely error resolution and policy accuracy. Committed to ensuring high-quality standards and effective collaboration across departments.
Overview
33
33
years of professional experience
2
2
Certifications
Work History
Flood Compliance Specialist
National Flood Services/ Taurus LLC
Saint Petersburg, FL
01.2025 - Current
- Oversaw FEMA's PIVOT reporting process, ensuring WYO companies met compliance tolerance levels.
- Research, analyze, and resolve PIVOT errors.
- Resolve and report PIVOT rejects in a timely manner.
- Work with IT and accounting to clear errors and balance policies.
- Oversaw PIVOT inbox communications with questions from other departments.
- Partner with management teams to ensure the system and data needs of customers are being met.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Executed day-to-day duties with accuracy and efficiency.
Senior Underwriting Specialist
National Flood Services/ Taurus LLC
Saint Petersburg, FL
06.2006 - 01.2025
- Demonstrated expertise in NFIP and FEMA guidelines while ensuring compliance in underwriting processes.
- Managed flood underwriting processes, including rate submissions and NFIP submissions (PIVOT), to ensure adherence to regulatory standards.
- Process quotes, new business, cancellations, renewals, endorsements, and claim reformations.
- Assist the claims department with advance payments, reserves, and underwriting questions.
- Answer processing and underwriting questions on a daily basis.
- Maintain 95% or higher quality, and exceed processing goals set by the company.
- Monitor underwriting teams performance and provide mentoring to achieve personal and department production goals; meet SLA.
- Assisted in resolving discrepancies related to policy applications and documentation.
- Ensured timely completion of all assigned tasks within specified deadlines.
- Assisted compliance with DOI complaints and de-escalated situations and calls to ensure customer satisfaction.
- Collaborated with agents to clarify underwriting guidelines and requirements, enhancing understanding and compliance.
Flood Underwriter
Fidelity National Insurance Group/IMSG
Saint Petersburg, fl
11.1997 - 06.2006
- Evaluated insurance applications for risk assessment and policy approval.
- Processed submissions for rate policies and quotes to ensure accurate pricing.
- Process new business, renewals, cancellations, and endorsements.
- Collaborated with agents to clarify underwriting requirements and resolve issues.
- Communicated effectively with clients regarding policy terms and conditions.
- Produced quality SFR quotes while mentoring team members to enhance underwriting skills.
- Assisted in developing training materials for new underwriters and staff.
- Assisted with TRRP reporting to maintain compliance and support underwriting decisions.
Data Entry Specialist
Micorfile
Saint Petersburg, FL
11.1992 - 10.1997
- Entered data accurately into company databases and spreadsheets.
- Verified and corrected data discrepancies in client records.
- Managed large data projects and scheduled workflow to enhance project efficiency.
- Reviewed completed work for compliance and quality..
- Trained and supervised new employees to ensure effective onboarding and adherence to procedures.
- Executed imaging and scanning processes for documents, ensuring accurate digital records for easy retrieval.
Medical Assistant
Dr. Bromberg
Seminole, FL
06.1996 - 06.1997
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections and collected lab samples while ensuring compliance with safety protocols to safeguard patient health.
- Educated patients on medications, procedures, and physician instructions to enhance understanding and adherence.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system.
- Structured patient charts for efficient access during clinic sessions before each day’s clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Associate of Science - Medical Assistant
Tampa College
Tampa, FL06-1996
Skills
- PIVOT reporting
- NFIP knowledge
- Risk assessment
- Data analysis
- Policy management
- Insurance underwriting
- ANFI designation
- Quality assurance
- Attention to detail
- Multitasking
- Flood processing and quoting
- Adaptable to a fast-paced environment
- Quick learner
- Dependable
- Self-motivated
- Organization and time management
- Training and development
Certification
ANFI Designation
Timeline
Flood Compliance Specialist
National Flood Services/ Taurus LLC
01.2025 - Current
Senior Underwriting Specialist
National Flood Services/ Taurus LLC
06.2006 - 01.2025
Flood Underwriter
Fidelity National Insurance Group/IMSG
11.1997 - 06.2006
Medical Assistant
Dr. Bromberg
06.1996 - 06.1997
Data Entry Specialist
Micorfile
11.1992 - 10.1997
Associate of Science - Medical Assistant
Tampa College