Sophear Ben
Lexington,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Video Surveillance Monitor Technician
Moses Cone Hospital
01.2024 - Current
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Demonstrates a prompt and efficient response time, ensuring minimal damage and risk to individual and property.
- Used digital 2 way audio device to redirect patient verbally.
- Documents through EPIC of patient care.
- Identifies and reports safety hazards discovered during visual observation to the relevant department staff.
Psychiatric Technician
Novant Health Thomasville Medical Center
06.2022 - 10.2023
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
Clinical Registrar
Cone Health System
03.2021 - 03.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Registers patients and processes related paperwork and EPIC documentation into PC system.
- Set up at different site for Covid vaccinations and prepared paper work for patients and staffs.
- Enhanced data accuracy in patients records with meticulous attention to detail in updating and maintaining databases.
Clinical Sitter/Certified Nursing Assistant
Wesley Long Hospital/Cone Health
01.2016 - 03.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Managed challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Administered medication according to parental instructions while closely observing potential side effects or adverse reactions in children.
- Built rapport with patients and families, providing emotional support during difficult times.
Leasing Consultant
Family Business
08.2013 - 01.2016
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Cashier/Customer Service Manager/ Banker-Teller
Super Walmart/Woodforest Bank
10.2008 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Took ownership of customer issues and followed problems through to resolution.
Education
Associate of Applied Science - Pre-Nursing
Davie-Davidson Community College
Lexington, NCAssociate of Applied Science - Cyber Security
Forsyth Technical Community College
Winston-Salem, NCSkills
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Certified in CPR/AED
- Medical documentation
- Patient scheduling
- Analytical thinking
- Written communication
Languages
Cambodian
Native or Bilingual
Timeline
Video Surveillance Monitor Technician
Moses Cone Hospital
01.2024 - Current
Psychiatric Technician
Novant Health Thomasville Medical Center
06.2022 - 10.2023
Clinical Registrar
Cone Health System
03.2021 - 03.2023
Clinical Sitter/Certified Nursing Assistant
Wesley Long Hospital/Cone Health
01.2016 - 03.2021
Leasing Consultant
Family Business
08.2013 - 01.2016
Cashier/Customer Service Manager/ Banker-Teller
Super Walmart/Woodforest Bank
10.2008 - 08.2013
Associate of Applied Science - Pre-Nursing
Davie-Davidson Community College
Associate of Applied Science - Cyber Security
Forsyth Technical Community College
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