Sophelia Yandell
Gainesville,GA
Summary
Dedicated operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Director of Client Operations
Pro-Genex Laboratories
Gainesville, GA
08.2020 - Current
- Eased team transitions and new employee orientation through effective training and development.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Promoted positive client experience through day-to-day supervision and management of urgent care and nursing Home facilities.
- Managed daily operations of laboratory organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Tracked and analyzed profitability and key metrics of laboratory establishment to improve overall profitability and bring in new clientele.
- Facilitated guidance on the user experience with proprietary CRM platforms; CareConnect and Zoho One.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Responsible for credentialing all providers and staff.
- Executed technical support for clients as needed.
- Assisted billing department to ensure the processes and procedures were accurate for the clients.
Marketing Coordinator
Business Support Solutions
Gainesville, GA
08.2019 - 07.2020
- Managed administrative support for 10 high profile clients in Atlanta Georgia.
- Created unique and engaging content for a range of social media platforms including Pinterest, Facebook and Instagram.
- Organized logistics for marketing and proposal strategy meetings.
- Monitored and elevated data integrity within and between Salesforce, Marketo and Google Analytics.
- Executed efficient workflow between staff by effectively coordinating documents, communication and creative materials.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Created professional business correspondence, spreadsheets and presentations.
- Compiled weekly newsletter for compliance and email distribution.
- Adhered to strict compliance regulations as related to publications, article and marketing content.
Independent Wellness Consultant
Doterra Essential Oils
Gainesville , GA
09.2015 - 07.2019
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Introduced my organization of 100+ customers by educating, and demonstrating the benefits of Doterra products.
- Listened attentively to client needs and identified proper products that would benefit their lifestyle.
- Attended training webinars, conferences, and social events to market Doterra's brand.
- Communicated daily with my team to pinpoint new and inventive ways to increase sales profits.
- Developed and maintained long-term relationships by managing client database.
Domestic Manager
Home Business
Buford, GA
12.2011 - 08.2015
- Continued education and completed Master's Degree in Healthcare Management.
- Formulated and balanced a budget, paying bills and identifying cost-saving opportunities for a household of 5.
- Participated in local community events, including substituting and volunteering at North East Georgia Hospital.
- Multitasking several projects on a daily basis such as, teaching children and meal prep.
- Maintaining and updating a 365 calendar for sports, meals, events and home maintenance.
Owner/CEO
Dime Hair
Lawrenceville , GA
10.2008 - 11.2011
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost control and improve operations.
- Aligned branding initiatives and sales strategies with client goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Founded and managed a Hair Manufacturing business, growing revenue to 50K in first year.
- Optimized team hiring, training and performance.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
MBA - Health Administration
Strayer University
Washington, DC12.2012
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2008
Skills
- HIPAA
- Effective leader
- Business Development
- CRM Management
- Troubleshooting
- Relationship building
- Clerical Support
- Critical Thinking
- Project Management
- New Business Development
- Strategic planning
- Credentialing
- Client account management
- Product development
- Self-Motivated
- Record Authorizations
- Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director of Client Operations
Pro-Genex Laboratories
08.2020 - Current
Marketing Coordinator
Business Support Solutions
08.2019 - 07.2020
Independent Wellness Consultant
Doterra Essential Oils
09.2015 - 07.2019
Domestic Manager
Home Business
12.2011 - 08.2015
Owner/CEO
Dime Hair
10.2008 - 11.2011
MBA - Health Administration
Strayer University
Bachelor of Science - Business Management
University of Phoenix
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