Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophi Posten

Spokane

Summary

Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.

Overview

9
9
years of professional experience

Work History

McDonald's Crew Member

McDonald's
Nashville
03.2017 - 12.2025
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Checked expiration dates on all products before serving them to customers.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Maintained an organized work area to ensure efficient operations.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Resolved customer complaints in a professional manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served food quickly for positive guest experiences.

Plumber's Assistant

Ken Paulson Plumbing
Pullman
05.2020 - 08.2025
  • Adhered to established safety practices for work behaviors and equipment operation to prevent mishaps and accidents.
  • Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
  • Moved and held materials for senior professionals to complete work.
  • Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
  • Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
  • Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
  • Set up tools and equipment on job sites and kept work areas neat.
  • Identified and located required tools prior to starting each project.
  • Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.

Baker

Safeway
Spokane
09.2021 - 01.2023
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Inspected finished products before packaging them up for sale.
  • Rotated stock as needed to keep freshness intact.
  • Placed orders for additional supplies when necessary based on production needs.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Followed food safety guidelines while preparing all food items.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Finished baked goods with glazes, icings and other toppings.

Retail Sales Associate

Burkes Outlet Bealls
Nashville
09.2019 - 03.2020
  • Provided product information and answered customer questions.
  • Handled customer complaints in a professional manner.
  • Inspected purchased items for defects before handing them over to customers.
  • Assisted customers with finding the right product for their needs.
  • Promoted special offers and discounts to encourage additional purchases.
  • Stocked shelves with merchandise according to company standards.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Processed returned merchandise according to company policies.
  • Greeted customers upon entering the store and provided assistance.
  • Organized displays to attract customers and promote sales.
  • Created price tags and merchandise signs for new items.

Cashier

Kroger's Grocery
Nashville
01.2018 - 08.2018
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Associate of Applied Science - Heath Information Management

Spokane Community College
Spokane, WA
07-2025

Skills

  • Medical coding
  • Customer service
  • Time management
  • Inventory restocking
  • Problem solving
  • Team collaboration
  • Supplies monitoring and restocking
  • Sanitation protocols
  • Safety awareness
  • Cash handling
  • Reliability and punctuality
  • Integrity and honesty
  • Leadership qualities
  • Multitasking and organization
  • Initiative and Self-motivation

Timeline

Baker

Safeway
09.2021 - 01.2023

Plumber's Assistant

Ken Paulson Plumbing
05.2020 - 08.2025

Retail Sales Associate

Burkes Outlet Bealls
09.2019 - 03.2020

Cashier

Kroger's Grocery
01.2018 - 08.2018

McDonald's Crew Member

McDonald's
03.2017 - 12.2025

Associate of Applied Science - Heath Information Management

Spokane Community College

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