Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Adelsperger

San Pedro,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Stewardess /Ticket Sales Associate

Harbor Breeze Cruises
San Pedro / Long Beach, CA
03.2022 - Current
  • Ensure safety and comfort of customers onboard the vessel.
  • Answered passengers' questions and provided solutions to issues arising during cruises.
  • Clearly explained and demonstrated safety and emergency procedures to passengers before departing.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Directed passengers to correct loading gates or areas for departures and connections.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Sales Associate

Urban Outfitters, Inc.
Torrance, CA
05.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Real Estate Assistant

Real Estate By Sandra
Long Beach, CA
02.2019 - 04.2021
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Answered and quickly redirected large volume of calls on central system.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Composed and proofread memos, letters and reports to verify error-free communication.

Education

Psychology

California State University - Dominguez Hills
Carson, CA
06.2024

High School Diploma -

San Pedro High School
San Pedro, CA
06.2019

Skills

  • Brand Promotion
  • Pre-Vessel Briefings
  • Speech Clarity
  • Boat Safety Checks
  • Cleanliness and Sanitation
  • Guest Satisfaction
  • Service Quality
  • Sales Expertise
  • Beverage Service
  • Health and Safety Procedures
  • Safe Environment Planning
  • CPR Certified
  • Excellent Interpersonal Skills
  • Ticket Processing
  • Customer Transactions
  • Daily Reports
  • Cash Handling

Timeline

Stewardess /Ticket Sales Associate

Harbor Breeze Cruises
03.2022 - Current

Sales Associate

Urban Outfitters, Inc.
05.2021 - 07.2022

Real Estate Assistant

Real Estate By Sandra
02.2019 - 04.2021

Psychology

California State University - Dominguez Hills

High School Diploma -

San Pedro High School

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