Sophia Alvarado
Pflugerville ,TX
Summary
Results-oriented professional with a proven track record of delivering exceptional customer service. Demonstrated expertise in maintaining safe environments, resolving customer complaints, and ensuring compliance with health codes. Proficient in task prioritization and time management, with excellent communication and problem-solving abilities. A detail-oriented team player with strong organizational skills and a strong work ethic. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses interpersonal skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the supervisor role on the Front End team.
Overview
1
1
year of professional experience
Work History
Maintenance Assistant
Costco
Pflugerville, TX
07.2023 - 09.2023
- Demonstrated exceptional customer service skills by providing prompt and courteous assistance to visitors and staff.
- Verified that all surfaces were disinfected using appropriate methods per facility standards.
- Responded promptly to emergency situations such as spills or biohazards in order to minimize damage.
- Organized storage rooms ensuring proper labeling of materials and supplies for easy access.
- Communicated with supervisor regarding supply needs to maintain adequate stock levels.
- Performed preventive maintenance tasks on janitorial machines such as changing filters or lubricating moving parts.
- Monitored the use of cleaning products to ensure proper dilution levels were maintained at all times.
- Maintained a clean and safe working environment by sweeping, mopping, vacuuming, dusting floors, walls, and equipment.
Food Court Service Assistant
Costco
09.2023 - Current
- Provided excellent customer service to guests, resolving any issues in a timely manner with courtesy and professionalism.
- Demonstrated strong organizational skills to ensure efficient day-to-day operations of the Food Court.
- Developed effective working relationships with colleagues across all departments by communicating clearly and respectfully at all times.
- Ensured compliance with health codes by observing strict sanitation practices while preparing meals or cleaning up after customers.
- Delivered and maintained maximum level of property-wide service and satisfaction by executing duties.
- Resolved customer complaints in an amicable manner while adhering to company policies and procedures.
- Utilized problem solving abilities to resolve conflicts between customers.
- Handled customer complaints professionally and resolved issues promptly.
Front End Cashier Assistant - Self Check Out
Costco
Austin, TX
01.2024 - 03.2024
- Utilized problem solving skills to resolve conflicts with customers.
- Greeted customers and provided excellent customer service, resolving any customer issues quickly and courteously.
- Kept checkout area clean and tidy by organizing boxes and wiping down belt.
- Handled customer complaints following store policies and procedures.
- Packed grocery items in sacks or cartons, arranging heavy and bulky items at bottom.
- Developed and maintained a positive working relationship with customers.
- Helped customers locate merchandise and answered questions about products.
- Resolved customer complaints in a timely and professional manner.
- Informed customers of special promotions, loyalty programs, and discounts.
- Enforced store policies to ensure the protection of company items.
- Monitored self-checkout stations to assist customers and resolve register problems.
- Monitored customer traffic and proactively addressed potential issues.
Skills
- Task Prioritization
- Time Management
- Strong Work Ethic
- Excellent Communication
- Active Listening
- Excellent Interpersonal Skills
- Analytical Skills
- Conscientious and Detail Oriented
- Problem Solving Abilities
- Adaptability and Flexibility
- Organizational Skills
- Multitasking
- Teamwork and Collaboration
- Efficient With Handling Complaints
Languages
Spanish
Native or Bilingual
Timeline
Front End Cashier Assistant - Self Check Out
Costco
01.2024 - 03.2024
Food Court Service Assistant
Costco
09.2023 - Current
Maintenance Assistant
Costco
07.2023 - 09.2023