Summary
Overview
Work History
Education
Skills
Software
Affiliations
Work Availability
Quote
Timeline
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Sophia Anyigor

Sophia Anyigor

Customer Success And Project Management
Frisco,TX

Summary

Customer Success manger versed in all aspects of projects and customer success management. Result-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Multidisciplinary professional exhibiting essential techniques in policy, procedure, and process improvement initiative. Strong work history in health, real estate development, consultancy, program and customer success management and corporate construction. Dedicated to fostering strong effective team and excellent customer support relationships.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Customer Success Project Manager

Diamond Healthcare Services
Raleigh, NC
04.2021 - Current
  • Providing strategic business advice to healthcare startup companies that allowed them to win their first three clients.
  • Creating and maintaining facility documents and records, maintaining accuracy while managing sensitive data.
  • Increased collaborations with quality team, customer support teams to develop outcomes statistics, productivity, and support thereby reducing headcount.
  • Heading clinical oversight to device and establish policies, procedures, and best practices in alignment with regulatory requirements.
  • Forecasting, scheduling, and monitoring project timelines, personnel performance, and cost efficiency
  • Managed initial budget of $500,000 healthcare facility e.g managing patient fees and billing, overhead cost.
  • Managed successful negotiations of initial long-term contract renewal with hospital owners and healthcare facilities

Construction Project Manager and Real Estate Assis

Minfa
, CT
02.2014 - 05.2018
  • Interviewed and hired 100 plus top contractors.
  • Supervised and managed construction of over 20,000 housing units from start to finish, largest single project in CT
  • Promoted on time and under-budget project completion- 2 or 3% under 6 billion.
  • Negotiated over 10% reduced pricing and delivery schedules with vendors, drawing on thorough knowledge of housing industry and building practices.
  • Led weekly status meeting and followed up with stakeholders and subcontractors.
  • Collaborated with construction administration consultants to schedule field observations, with 90% approval rate.
  • Coordinated with site personnel, clients, and government officials to achieve on-time project delivery.
  • Developed solutions and strategies across customer industries by capitalizing on emerging trends.

Customer Success and Service Delivery Manager

Platinum Mortgage Bank
CT
09.2013 - 05.2018
  • Managed performance issues with delivery team members.
  • Maintained positive relationships with clients to meet deadlines for service delivery.
  • Coached delivery over 20 teams to take accountability for delivery, risk, and issue management.
  • Facilitated execution roadmaps to promote continuous improvement knowledge sharing, teamwork, collaboration, and positive employee experiences.
  • Worked with iteration managers and project managers to deliver initiatives and products utilizing lean and agile project management methods.
  • Created Customer Support Strategies to increase customer retention.
  • Established sound partnerships with senior stakeholders to assist business with formulation of strategies and technology investment decisions.

Administrative Secretary

LEDAP
CT
02.2011 - 02.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

Education

Bachelor of Science -

Ebonyi State University
AI
09.2006 - 09.2010

Skills

Project Management

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Software

SalesForce

Zendesk

G-Suite

Microsoft Office 365

Azure

Remote Desktop

AWS

Business Development Software

Confluence

Qfiniti

SNow

Workday

Affiliations

  • Project Management Institute

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Success Project Manager

Diamond Healthcare Services
04.2021 - Current

Construction Project Manager and Real Estate Assis

Minfa
02.2014 - 05.2018

Customer Success and Service Delivery Manager

Platinum Mortgage Bank
09.2013 - 05.2018

Administrative Secretary

LEDAP
02.2011 - 02.2013

Bachelor of Science -

Ebonyi State University
09.2006 - 09.2010

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Sophia AnyigorCustomer Success And Project Management