Sophia Armbruster
East Troy,WI
Summary
Resourceful professional with a background in recreational protective services, known for high productivity and efficiency in task completion. Skilled in emergency response, risk management, and public safety protocols. Excel at communication, teamwork, and problem-solving to ensure safety and satisfaction in recreational environments. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Life Guard
Wisconsin Country Club
Milwaukee , Wisconsin
06.2022 - 08.2024
- Ensured the safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Performed regular maintenance checks on equipment such as first aid kits, rescue tubes, and backboards.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
Customer Service
Chocolate Factory Ice Cream
Oak Creek , WI
07.2022 - 08.2023
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues on time.
- Resolved customer complaints regarding services or products professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Devine Savior Holy Angels
Milwaukee, WI05-2024
Skills
- Staff Supervision
- First and CPR instruction
- Pool operations
- Group and individual instruction
- Safety Training
- Emergency Response
- Physical Fitness
- Customer Service
- Team Management
- Rules Enforcement
- Time Management
- CPR Certification
- Multitasking
Certification
- CPR Certification
Affiliations
- Highschool Hockey Player
- Highschool Field Hockey Player
- Best Buddies Club Member
Accomplishments
- Field Hockey Leadership Award
Timeline
Customer Service
Chocolate Factory Ice Cream
07.2022 - 08.2023
Head Life Guard
Wisconsin Country Club
06.2022 - 08.2024
- CPR Certification
High School Diploma -
Devine Savior Holy Angels
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