Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sophia Arroyo

Sophia Arroyo

Lafayette,California

Summary

Compassionate and results-driven leader with over 6 years experience in the home care industry. Adept at fostering strong relationships with clients, families, and caregivers to ensure high-quality care and satisfaction. Proven track record in onboarding and managing client accounts, coordinating care plans, and streamlining operations to enhance service delivery. Expertise in assessing client needs, developing customized care plans, and resolving issues with a focus on empathy and efficiency. Strong leadership skills with the ability to mentor and guide teams towards achieving client care goals. Dedicated to improving the quality of life for clients while maintaining compliance with healthcare regulations.

Overview

6
6
years of professional experience

Work History

IMPLEMENTATION MANAGER

HONOR TECHNOLOGY
05.2022 - 07.2024
  • Led successful implementation of home care software solutions across 18 locations, onboarding approximately $5M yearly revenue onto the platform.
  • Collaborated with IT, operations, and care providers to design and execute customized implementation strategies that met individual client requirements.
  • Developed detailed project plans, timelines, and resource allocation strategies for on-time and within-budget implementation projects.
  • Conducted training sessions for staff on new systems and processes, improving user adoption rates and reducing onboarding time.
  • Analyzed and documented client requirements and needs, transforming them into actionable care plans aligned with organization and families goals.
  • Managed stakeholder communication throughout the implementation process, ensuring alignment, transparency, and timely issue resolution.
  • Identified and mitigated potential risks during the implementation phase to reduce project delays and cost overruns.
  • Spearheaded post-implementation support and troubleshooting, leading to enhanced client satisfaction rates.

IMPLEMENTATION SPECIALIST

HONOR TECHNOLOGY
09.2019 - 05.2022
  • Demonstrated effective communication skills by leveraging in-depth understanding of the organization.
  • Ensured seamless transition processes for ongoing support team success and partner health by conducting meticulous audits of data.
  • Successfully managed risks by meeting deadlines and leveraging cross-functional teams for creative problem-solving.
  • Collaborated with cross-functional teams from product, legal, finance, and operations to streamline processes for a 10% reduction in post go-live escalations within a year.
  • Developed training simulations for operational processes and product features, enhancing implementation team efficiency and project scalability.
  • Successfully implemented home care management software, improving care coordination and operational efficiency.
  • Collaborated with clients and their families to analyze and interpret their unique needs, effectively translating them into tailored system configurations that optimized service delivery.
  • Ensured smooth continuity of care services by overseeing seamless execution of implementation activities from system setup to user training and data migration.
  • Provided hands-on training and support to staff.
  • Monitored project timelines and deliverables, ensuring timely completion within scope and budget constraints.
  • Conducted thorough system testing and troubleshooting pre-launch, identifying issues before go-live to ensure smooth operations.
  • Created and maintained comprehensive documentation of implementation processes, including user guides, training materials, and troubleshooting protocols.
  • Collaborated with cross-functional teams to optimize system configurations and integrations, enhancing overall workflow efficiency and data accuracy.
  • Maintained high client satisfaction by delivering ongoing support and promptly resolving any issues that arose after implementation.
  • Analyzed client feedback and usage data post-implementation to suggest continuous service improvements through system enhancements and process enhancements.

PARTNER MANAGER

HONOR TECHNOLOGY
03.2018 - 09.2019
  • Managed portfolio of 40+ clients, developing personalized care plans to meet individual needs and increase overall client satisfaction.
  • Audited regular client assessments and home visits, identifying changes in care requirements and adjusting plans to enhance quality of life.
  • Implemented client onboarding processes to ensure a smooth start of care.
  • Led prep sessions for caregivers on client-specific needs, resulting in improved service delivery and adherence to care protocols.
  • Resolved client and family concerns promptly, maintaining client satisfaction and fostering long-term relationships.
  • Managed care budgets, ensuring services were delivered within financial constraints while maintaining high standards of care.
  • Streamlined communication channels between clients, families, and care providers, and partners enhancing transparency and trust in care services.

Education

BUSINESS ADMINISTRATION - ASSOCIATES OF SCIENCE -

HEALD COLLEGE
06-2012

HEALTH CARE ADMINISTRATION -

DIABLO VALLEY COLLEGE

Skills

  • Sales
  • Data Analysis
  • Task Prioritization
  • Risk Management
  • Customer Experience
  • Leadership
  • Strategic Thinking
  • Adaptability
  • Conflict Resolution
  • Agile Project Management
  • Asana
  • Saas
  • Looker
  • Cross-functional team leadership

Timeline

IMPLEMENTATION MANAGER

HONOR TECHNOLOGY
05.2022 - 07.2024

IMPLEMENTATION SPECIALIST

HONOR TECHNOLOGY
09.2019 - 05.2022

PARTNER MANAGER

HONOR TECHNOLOGY
03.2018 - 09.2019

BUSINESS ADMINISTRATION - ASSOCIATES OF SCIENCE -

HEALD COLLEGE

HEALTH CARE ADMINISTRATION -

DIABLO VALLEY COLLEGE

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