Sophia Austin
Queens,NY
Summary
Professional with strong experience in providing administrative support and services. Skilled in office management, scheduling, and communication. Adept at enhancing team collaboration and driving results. Known for reliability and adaptability to changing needs. Strong organizational skills and attention to detail ensure efficient operations and effective problem-solving.
Overview
5
5
years of professional experience
Work History
Administrative Services
New York Presbyterian Medical Group
05.2022 - Current
- Effectively engaging patients with checking in or out process
- Ability to multi-task and perform various registration duties on demand
- Flexible with covering all areas as needed
- Execute insurance referral for appointments with specialists
- Book and coordinate appointments using Epic Data Systems
- Knowledge of HIPAA, Compliance, and OSHA regulations
- Excellent telephone skills, with experience handling multi-line phone systems
Front Desk/Patient Navigator
NYC Health and Hospital Covid Test Vaccine Track and Trace Center
06.2020 - 06.2021
- First point of contact engaging with over 300 patients 4 days of the week
- Navigate patients on the use of Mychart Portal
- Troubleshooting issues that occur while using Epic Systems
- Sustained composure in a fast-paced environment
- Scheduling appointments, while ensuring accurate data collection
- Capability to multitask effectively in a fast-paced environment
Education
Medical Assistant Program - Medical Assistant
The Allen School of Health And Science
Queens, NY02-2017
General Education Diploma with an Associates Degree - Paralegal Studies
Technology Career Institute
New York, NY06.2012
Skills
- Proficient in Microsoft Office Programs
- Skilled Epic EMR Software Systems
- Strong organizational and time management abilities
- Exemplary customer service and communication skills
- Office administration
- Scheduling and calendar management
- Document management
- Meeting facilitation
- Report generation
- Organizational leadership
Timeline
Administrative Services
New York Presbyterian Medical Group
05.2022 - Current
Front Desk/Patient Navigator
NYC Health and Hospital Covid Test Vaccine Track and Trace Center
06.2020 - 06.2021
Medical Assistant Program - Medical Assistant
The Allen School of Health And Science
General Education Diploma with an Associates Degree - Paralegal Studies
Technology Career Institute
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