Sophia Avila
SACRAMENTO,CA
Summary
Professional with substantial medical background ,. Therefore, this is the reason I know I will be an asset to the LVN program. I'm skilled in operating EKG equipment, interpreting results, and ensuring accurate patient data collection. Strong emphasis on teamwork and adaptability to changing clinical needs, consistently delivering high-quality patient care. Valued for reliability, precision, and effective communication in fast-paced medical environments.
Overview
28
28
years of professional experience
Work History
EKG Technician
Sutter Medical Center Sacramento
07.2018 - Current
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Educated patients on testing and preparation steps prior to procedure.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Schedule all outpatient EKGs and echocardiograms.
- Manage and inform MDs of outstanding TEES, Echocardiograms and EKGs that are still pending to be read.
- Teach employees to achieve better qualities of EKG tracing.
- Manage & facilitate calls that are received to the dept.
- Stock & re order all necessary supplies
Transplant Support Rep/ Medical Asst.
Sutter Medical Center Sacramento
11.2005 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted in starting the Heart Failure program at SAMCS
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant Supervisor
Associated Family Physicians
11.1996 - 11.2005
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Implemented quality control measures to ensure the accuracy of patient documentation and billing practices.
- Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
- Spearheaded initiatives to improve team morale and reduce turnover, by introducing regular training and team-building activities.
- Enhanced patient care quality by supervising and training medical assistants in latest clinical procedures.
- Optimized team performance through regular feedback sessions, leading to improved patient care and efficiency.
- Reduced medication errors significantly with introduction of double-check system for prescriptions.
- Increased patient trust and satisfaction by establishing feedback mechanism for continuous improvement.
- Coordinated with healthcare providers to ensure seamless delivery of patient care services, resulting in higher patient satisfaction ratings.
- Improved efficiency in patient record-keeping by transitioning to digital system, ensuring accuracy and accessibility.
- Facilitated cross-departmental communication to streamline patient care, reducing delays and improving outcomes.
- Collaborated with insurance companies to expedite patient claims processing, improving patient experience with billing.
- Improved medical supply inventory management, ensuring availability and reducing waste through meticulous tracking and ordering.
- Achieved significant improvements in clinical workflow, by introducing electronic health record (EHR) systems.
- Led by example in providing compassionate patient care, setting high standard for team.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Operated highly specialized laboratory equipment to process specimens.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Implemented mentorship program for new medical assistants, enhancing their skills and integration into team.
- Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.
- Developed and implemented efficient scheduling systems for patient appointments, reducing wait times significantly.
Education
Associate of Science - Medical Assisting
Western Career College
Sacramento, CA06.1996
Skills
- Compassionate
- Dependable
- Adaptable
- Problem solving Skills
- Respectful
- Knowledgeable
- Flexible
- Empathetic
Timeline
EKG Technician
Sutter Medical Center Sacramento
07.2018 - Current
Transplant Support Rep/ Medical Asst.
Sutter Medical Center Sacramento
11.2005 - Current
Medical Assistant Supervisor
Associated Family Physicians
11.1996 - 11.2005
Associate of Science - Medical Assisting
Western Career College
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