Sophia Avila
Tyler,TX
Summary
Dynamic and self-motivated professional with a proven track record at Barnes & Noble, excelling in customer service and teamwork. Solid background in ensuring company compliance and customer care. Eager to transfer skills to enhance operational efficiency and assure passenger satisfaction.
Overview
7
7
years of professional experience
Work History
Cafe Manager
Barnes & Noble
Tyler, TX
02.2022 - 11.2025
- Oversaw daily operations ensuring efficient workflow and customer satisfaction.
- Implemented policies and procedures to ensure a safe and fair work environment to increase compliance.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Provided product information and recommendations to enhance customer experience.
- Completed work tickets according to compliance regulations.
Team Leader
Panera Bread
Tyler, TX
08.2018 - 03.2020
- Worked effectively in fast-paced environments.
- Managed conflict resolutions among team members, fostering a positive and collaborative work environment
- Proven ability to learn quickly and adapt to new situations.
- Enhanced team productivity by implementing efficient work processes.
- Implemented process improvements, reducing order wait times and increasing efficiency.
Education
Bachelor of Science - Art History
Universtiy of North Texas
Denton, TX07-2025
Skills
- Customer engagement
- Customer experience management
- Health department compliance
- Safe food handling
- Conflict resolution
- Reliability and punctuality
- Emergency procedures
- Teamwork and cooperation
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cafe Manager
Barnes & Noble
02.2022 - 11.2025
Team Leader
Panera Bread
08.2018 - 03.2020
Bachelor of Science - Art History
Universtiy of North Texas