Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Balaya

Buffalo

Summary

Dynamic and dedicated professional with lifeguard certification and strong communication skills, honed at the Town of Hamburg Recreation Department. Proven ability to ensure safety and provide exceptional customer service while effectively managing high-pressure situations. Recognized for leadership qualities and a commitment to teamwork, fostering a positive environment for guests and colleagues alike.

Overview

4
4
years of professional experience

Work History

Lifeguard

Town Of Hamburg Recreation Department
06.2025 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Ice Cream Server

Kone King East
03.2022 - 06.2025
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.

Education

Bachelor of Science - Biology

University of Florida
Gainesville, FL
05-2028

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Leadership qualities
  • Team collaboration
  • Patience and empathy

Timeline

Lifeguard

Town Of Hamburg Recreation Department
06.2025 - Current

Ice Cream Server

Kone King East
03.2022 - 06.2025

Bachelor of Science - Biology

University of Florida

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