Sophia Barnett
Las Vegas,NV
Summary
Results-driven insurance professional with proven track record in auto claims assessment and resolution. Adept at managing complex claims and delivering fair settlements, with keen eye for detail and adherence to legal guidelines. Valued for strong collaboration with team members and adaptability in dynamic environments, ensuring client trust and satisfaction through effective problem-solving and communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Auto Claims Adjuster
CSAA Insurance Group
12.2024 - Current
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
Fraud Account Supervisor
Capital One
09.2022 - Current
- Cultivate customer relationships to balance satisfaction with fraud risk mitigation
- Assess financial transaction processes to identify and recommend necessary control enhancements
- Monitor customer accounts for signs of suspicious activity to maintain compliance with organizational policies
- Address customer complaints pertaining to fraud incidents and collaborate with law enforcement on related investigations
Senior Sales Support Specialist
Cox Communications
07.2022 - Current
- Process and track multi-dwelling unit/single-family unit (MDU/SFU) invoices against the annual budget, ensuring timely and accurate financial management
- Coordinate nationwide sales meetings, including logistics for site, materials, and equipment, to facilitate effective training and product launches
- Compile and analyze post-meeting feedback to provide actionable insights for leadership, aimed at enhancing the effectiveness of future sales initiatives
- Support post-sale activities by verifying accurate contract data entry, local government filing processes, and collaboration with billing coordinators to validate revenue processing and suggest efficiency improvements
Customer Care Advisor
Good Leap
01.2022 - 06.2022
- Provided comprehensive support to clients by addressing inquiries, processing orders, and resolving complaints, ensuring high levels of customer satisfaction
- Assisted loan applicants with the completion of application forms and gathered necessary financial information, contributing to the efficiency of the loan approval process
- Managed loan documentation, maintained up-to-date knowledge of credit regulations, and engaged with delinquent account holders to negotiate repayment terms
Lead Customer Service Specialist
Progressive Casualty Insurance
02.2015 - 01.2022
- Maintained up-to-date knowledge of industry trends and competitive landscape to better serve customers'' needs.
- Reduced wait times with swift issue resolution strategies, resulting in increased customer retention.
- Mentored junior staff members, sharing best practices for exceptional customer service delivery.
- Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
- Championed process improvements to optimize workflow and reduce errors in customer interactions.
- Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Customer Support Specialist
Raleys
05.2014 - 02.2015
- Resolved customer complaints effectively by coordinating product exchanges, processing refunds, and adjusting billing issues to ensure customer satisfaction
- Ensured data accuracy by reviewing and correcting entry errors, maintaining activity logs, and verifying information against source documents to uphold company standards
Benefits Specialist
Delta Dental
10.2013 - 05.2014
- Analyzed and suggested enhancements to employee benefit programs, ensuring alignment with health and safety regulations
- Facilitated patient access to healthcare services by coordinating diagnostic appointments, surgeries, and consultations, while managing insurance documentation and hospital admissions
Retention Specialist
Verizon Wireless
06.2008 - 02.2012
- Addressed customer inquiries, providing detailed information on products, pricing, and availability, ensuring clarity and customer understanding
- Tailored product recommendations to align with individual customer needs and interests, enhancing customer satisfaction
- Assisted in locating and obtaining desired merchandise, facilitating a customer-centric shopping experience
Education
Bachelor of Business Administration And Management -
South College
10-2025
Skills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Multi-line phone system
- Communication skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Certification
First Aid/CPR
Additional Information
Proven exceptional ability to organize, prioritize and communicate effectively.
Timeline
Sr. Auto Claims Adjuster
CSAA Insurance Group
12.2024 - Current
Fraud Account Supervisor
Capital One
09.2022 - Current
Senior Sales Support Specialist
Cox Communications
07.2022 - Current
Customer Care Advisor
Good Leap
01.2022 - 06.2022
Lead Customer Service Specialist
Progressive Casualty Insurance
02.2015 - 01.2022
Customer Support Specialist
Raleys
05.2014 - 02.2015
Benefits Specialist
Delta Dental
10.2013 - 05.2014
Retention Specialist
Verizon Wireless
06.2008 - 02.2012
First Aid/CPR
Bachelor of Business Administration And Management -
South College
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