Hi, I’m
Sophia Bartsch
Waldorf,MD
Summary
Dynamic and engaging professional with a proven track record at Starbucks, excelling in coffee expertise and exceptional customer service. Skilled in training new hires and maintaining a safe environment, consistently achieving high customer satisfaction. Demonstrates leadership and active listening, adept at creating positive customer experiences and fostering a team-oriented atmosphere.
Overview
6
years of professional experience
Work History
Starbucks
Barista
08.2022 - Current
Job overview
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily..
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios.
Self-employed
Babysitter
09.2018 - 03.2022
Job overview
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Encouraged children to be understanding and patient with others.
- Provided developmentally appropriate activities for children.
Education
Homeschool EducationMd
High School Diploma
05.2021
Thomas Stone High SchoolWaldorf, MD
No Degree
06.2020
Skills
- Coffee expertise
- Professional Demeanor
- New Hire Training
- Active listener
- Exceptional customer service
- Opening and closing duties
- Cash Handling
- Up-selling
- Leadership experience
- Routine management
- Maintaining safe environment
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Starbucks
08.2022 - Current
Babysitter
Self-employed
09.2018 - 03.2022
Homeschool Education
High School Diploma
Thomas Stone High School
No Degree