Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophia Becerril

Winter Garden

Summary

Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Safety and Security Officer

Marriott Vacation Club
03.2024 - Current
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Front Desk Agent

Marriott Vacation Club
05.2023 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Housekeeper

Walt Disney World Resort
09.2021 - 05.2023
  • Elevated guest satisfaction by upholding excellence in sanitation across rooms and shared
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

GED -

Orange Technical College
Orlando, FL

Associate Of Science - Culinary Arts

Valencia College
Orlando, FL

Skills

  • Public safety
  • First aid certified
  • Customer service
  • Multitasking
  • Effective communication
  • Time management
  • Problem-solving abilities

Certification

  • First Aid/CPR
  • SafeServ Certified

Languages

English and Spanish

Timeline

Safety and Security Officer

Marriott Vacation Club
03.2024 - Current

Front Desk Agent

Marriott Vacation Club
05.2023 - 03.2024

Housekeeper

Walt Disney World Resort
09.2021 - 05.2023

GED -

Orange Technical College

Associate Of Science - Culinary Arts

Valencia College

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Sophia Becerril