Sophia Begin
Andover
Summary
Motivated and compassionate healthcare professional with a background in healthcare management and personal care. Strong interpersonal and customer service skills, with a passion for supporting patient well-being. Known for adaptability, empathy, and the ability to thrive in team-oriented environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office/Management Support
Beautox Bar
04.2025 - Current
- Manage scheduling and patient intake for an aesthetic clinic.
- Provide high-level customer service in a medical spa setting.
- Support daily operations and assist with administrative tasks.
Personal Care Assistant
Orion ISO
05.2023 - Current
- Assist people with special needs in managing daily routines and diabetes care.
- Create engaging, enriching activities tailored to client needs.
Bartender/Server
Pheasant Acres Golf Course
05.2021 - 05.2023
- Delivered friendly, efficient service in a high-volume environment.
- Communicated effectively with guests about menu options and customizations.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
B.A. - Health Care Management
University of Minnesota Duluth
Duluth, MN01.2024
Skills
- Excellent verbal communication and interpersonal skills
- Strong self-management capabilities
- Adaptable team player
- Experience with healthcare data systems
Certification
Institute for Healthcare Improvement (IHI) – Basic Certificate in Quality & Safety, 2024
Projects
UMD Healthcare Data Analysis Project — Duluth, MN
Research Intern | Nov 2024 – Dec 2024
- Analyzed public health data to explore links between physical activity and general health.
- Built and interpreted datasets using Excel tools like pivot tables and regression.
Internship & Volunteer Work
Orion ISO — Coon Rapids, MNVolunteer PCA | Jun 2022 – Present
- Provided care for individuals with disabilities, focusing on empathy and individual needs.
Essentia Health Breast Center — Duluth, MNVolunteer | 2024
- Assisted with patient check-ins and supported nursing staff with administrative tasks.
- Welcomed patients, guided them to exam areas, provided robes, and helped them prepare for their appointments.
Timeline
Front Office/Management Support
Beautox Bar
04.2025 - Current
Personal Care Assistant
Orion ISO
05.2023 - Current
Bartender/Server
Pheasant Acres Golf Course
05.2021 - 05.2023
B.A. - Health Care Management
University of Minnesota Duluth
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