Sophia Boardman

· Supervised and supported 6+ team members by providing training, guidance, and workflow oversight

· Led international and domestic order management, ensuring compliance with incoterms, customer service routing guides, and payment terms

· Partnered with cross functional teams to resolve challenges, streamline processes and deliver high quality customer service

· Utilized Microsoft Dynamics 365 and BI reporting tools to analyze data, track performance, and support strategic decision making

· Strengthened operational performance by balancing attention to detail with big picture problem solving and process improvements

· Supported enterprise systems and workflows by identifying issues, documenting processes, and resolving operational problems independently

· Used analytical reasoning and problem-solving to troubleshoot operational issues and support team performance

· Led and coached 15+ front end team members to deliver fast, friendly, and efficient service at checkout and guest services

· Oversaw cashiers and service desk operations, ensuring cash handling, returns and exchanges

· Monitored guest interactions to uphold Targets service standards and resolved escalated concerns with professionalism

· Assisted with team scheduling, workflow coordination, and training to improve performance and productivity

· Supported store operations by maintaining compliance with policies, safety standards, and loss prevention procedures

· Directed and motivated a team of 10+ employees to maintain efficient daily operations in a fast-paced environment

· Trained new staff on company procedures, customer service standards, and food safety protocols

· Oversaw daily operations, including task delegation, shift scheduling, and workflow coordination

· Resolved customer concerns with professionalism, ensuring a positive guest experience

· Managed opening and closing procedures, including cash handling and register balancing