Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Boborci

Summary

Accomplished Assistant Manager at Coldstone Creamy, adept in customer service excellence and time management. Expertise in mentoring staff and enhancing customer satisfaction. Proven track record in conflict resolution, significantly improving team cohesion and operational efficiency. Skilled in child supervision, ensuring a safe and engaging environment at Funtopia.

Overview

2
2
years of professional experience

Work History

Funzone Helper

Funtopia
05.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Facilitated positive experiences for first-time climbers by patiently guiding them through basic techniques while prioritizing safety measures at all times.
  • Improved safety standards by conducting thorough equipment inspections before each climbing session.

Cashier

TJ Max
05.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.

Assistant Manager

Coldstone Creamy
06.2022 - 08.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

Bachelor of Science - Biology

Mount Mercy University
Cedar Rapids, Iowa
05-2027

High School Diploma -

Maine South High School
Park Ridge, IL
05-2023

Skills

  • Time management skills
  • Customer service excellence
  • Problem resolution
  • Child supervision
  • Conflict resolution and mediation

Languages

Italian
Limited Working

Timeline

Funzone Helper

Funtopia
05.2024 - 08.2024

Cashier

TJ Max
05.2024 - 08.2024

Assistant Manager

Coldstone Creamy
06.2022 - 08.2023

Bachelor of Science - Biology

Mount Mercy University

High School Diploma -

Maine South High School

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Sophia Boborci