Sophia Bootes

Minneapolis

Summary

I am an experienced Server/Bartender with a great track record of enhancing guest satisfaction by providing excellent and personalized service. I also show beautiful signs of multitasking and prioritizing. I responsibly handle cash and keep an accurate cash drawer throughout the shift until the end. I work throughout the shift to prepare delicious and amazing quality drinks by showing attention to detail in the drinks and service that make guests want to return. I consistently ensure high-quality experiences for the guests during peak times. As well as that I consistently present a strong work ethic and sense of teamwork, contributing to repeat business and a positive dining atmosphere, not to mention a smooth running shift.

Overview

years of professional experience

Certification

Work History

Server/Bartender

Pinstripes

05.2021 - Current

Displaying strong skills of multitasking by managing tables, while also serving food and drinks timely, and delivering quality service to the guests.
Years of experience working with POS systems to ring in food and drinks promptly and as the guest requests.
Working well in a team setting to ensure an efficient workflow and that the guests are well taken care of.
Making personal connections with the guests that come in, and returning guests as well to ensure loyalty and repeating business.
Perform opening and closing duties, ensuring everything is stocked and clean for the staff the following day.
Serving high volumes of guests during special events, nights, and weekends.
Responsible for managing cash and ensuring and accurate drawer at the end of each shift.
Keeping bar presentable and fully-stocked to keep a good work flow and meet guests needs.
Keeping customer satisfaction high by maintaining excellent service and crafting cocktails correctly and how the guest prefers.

Server

Applebee's Grill + Bar

04.2018 - 03.2022

Making sure guest satisfaction is high by attending to their needs and providing personalized service for each guest/table.
Keeping a clean and put together dining area for a enjoyable guest experiences.
Providing attentive service during high-volume times without sacrificing attention to detail or guests.
Bussing and resetting tables to keep dining room and work areas clean.
Addressing guest's complaints or concerns professionally, ensuring positive relationships and satisfaction.
Serving food and drinks timely while focusing my attention to the guest's needs.

Education

High School Diploma -

Santa Fe High School

Santa Fe, NM

05-2019

Skills

Strong work ethic
Exceptional guest service
Cash handling
Menu memorization
Guest engagement
High volume dining

Professional appearance
Service prioritization
Beverage preparation
Food and beverage pairings
Wine service
Multitasking and organization