Sophia Bravo Acosta
Fontana,CA
Summary
Customer Service Professional with a newly acquired Phlebotomy certification, offering strong relationship-building skills and a dedication to enhancing customer experiences. Proven expertise in sales strategy and merchandising, complemented by hands-on training in venipuncture and patient care techniques. Adept at quickly establishing rapport with patients, effectively minimizing anxiety and discomfort during procedures. Committed to ongoing learning to enhance professional capabilities and deliver superior service.
Overview
6
6
years of professional experience
Work History
Server
House of Eggs
09.2022 - Current
- Attained customer satisfaction by actively resolving customer complaints
- Executed cash and card transactions for 300 plus customers per day
- Issuing change and ensuring transactions and receipts match
Cashier
On+On
03.2022 - 06.2023
- Fast paced work environment
- Managed daily restaurant operations
- Focused on seamless service delivery and customer satisfactions
Cashier
Cauldron
05.2021 - 01.2022
- Fast paced work environment
- Greeted and assisted customers with their requests
- Dispensed customers orders according to instructions provided
- Operated a cash register for cash, check and credit card transactions
Sales Associate
Cutco Cutlery
Olean, NY
05.2019 - 07.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approach each problem with a fresh mind and analytical strategies to quickly resolve concerns
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Approached browsing customers to initiate conversations to determine buying preferences
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
- Developed creative merchandising displays to achieve optimum visibility on key products
Sales Associate
Rubidoux Swap Meet
Fontana, CA
02.2019 - 06.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Communicated with customers and helped with needs and demands
Education
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
San Bernardino, CA12-2024
High School Diploma -
Etiwanda High School
Etiwanda, CA05.2020
Skills
- Certified Phlebotomy Technician
- Adaptive to suggestive changes
- Effective Communication
- Highly organized, and detail-oriented
- Fast learner
- Takes initiative
Timeline
Server
House of Eggs
09.2022 - Current
Cashier
On+On
03.2022 - 06.2023
Cashier
Cauldron
05.2021 - 01.2022
Sales Associate
Cutco Cutlery
05.2019 - 07.2020
Sales Associate
Rubidoux Swap Meet
02.2019 - 06.2019
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Etiwanda High School
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