Sophia Brena

• Facilitated meticulous setup and breakdown of

proprietary equipment and furniture, ensuring

seamless operational transitions.

• Provided onsite presence for designated events,

offering essential support for successful execution.

• Coordinated various events and celebrations,

orchestrating memorable experiences aligned with

high standards.

• Contributed to planning and execution of internal

meetings and events, supporting strategic initiatives

and fostering a collaborative environment

• Exceptional customer service skills, actively listening to customer needs and providing personalized recommendations
• Skilled in cash handling, utilizing POS systems, and delivering timely order fulfillment
• Adaptable team player known for maintaining a positive attitude in fast-paced environments
• Dependable, reliable, and adept at handling pressure while ensuring exceptional service
• Proven track record of going above and beyond to ensure customer satisfaction and handling feedback gracefully
• Served and stocked over 30 different kinds of alcoholic beverages with the ability to give personal recommendations based on guests' needs.

• Managed a portfolio of over 300 clients, ensuring seamless coordination of their schedules and maintaining high client satisfaction
• Conducted weekly evaluations of patient treatment plans, optimizing appointment durations to ensure appropriate treatment time allocation
• Successfully maintained a billing pipeline, resulting in 100% collection of over 50 weekly invoices.

• Provided exceptional customer service, efficiently serving multiple tables with large parties while maintaining high accuracy
• Cultivated a strong work ethic, managing time effectively in a fast-paced environment and demonstrating exceptional multitasking abilities
• Demonstrated in-depth menu knowledge, memorizing over 40 items and rotating specials to deliver personalized recommendations
• Skillfully resolved conflicts, resulting in 100% customer satisfaction.

• Developed and mentored staff members, fostering strong customer relationships and elevating overall service standards
• Maintained accurate customer records, processed accounts, and resolved complaints with efficiency and professionalism
• Handled approximately 100 daily incoming calls, ensuring prompt and effective resolution of customer inquiries
• Managed multiple responsibilities simultaneously, including food line management, order-taking, driver coordination, staff delegation, deliveries, and customer interactions
• Successfully expanded the catering and marketing initiatives, networking with over 30 businesses within the initial two weeks
• Maintained meticulous administrative records and procedures to streamline operations.

• Collaborated effectively with team members to deliver efficient and exceptional service, ensuring a seamless customer experience
• Anticipated customer needs and consistently provided high-quality service, aligning with brand standards to drive customer satisfaction and loyalty
• Proactively promoted store promotions, deals, and unique offerings to maximize sales revenue
• Engaged with and served over 200 customers per shift, consistently exceeding expectations with above-average check balances
• Demonstrated expertise in product knowledge, memorizing over 45 menu items to deliver tailored recommendations.

• Managed house accounts, delivering exceptional service and addressing customer requests with efficiency and professionalism
• Responded promptly to customer inquiries in person and over the phone, providing accurate and helpful information
• Efficiently opened customer accounts, ensuring precise recording of account data
• Processed orders, calculated charges, and managed billing and payments
• Greeted clients with a warm and friendly attitude, creating a positive and welcoming environment.