Sophia Briggs
Mobile,AL
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
3
3
years of professional experience
Work History
Relationship Manager
LTN Insurance
Mobile, AL
07.2024 - 12.2024
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Coordinated with product development teams to design services that meet client needs.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
Market Center Tech Trainer
Keller Williams
Mobile, AL
11.2021 - 06.2024
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Designed and developed training materials for new employees in the organization.
- Recommended changes or improvements in existing training processes as needed.
- Supervised, evaluated or referred instructors to skill development classes.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Created and offered additional materials to enhance training.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Analyzed project requirements to find bugs and eliminate issues.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Documented job processing requirements and data flow for applications.
- Identified system data, hardware or software components to meet user needs.
Education
Some College (No Degree) - Marketing Management
Bishop State Community College
Mobile, ALSkills
- Relationship building and management
- Solution management
- Effective customer communication
- Critical thinking
- Sales proficiency
- Analytical problem solving
- Customer service
- Relationship review process
- New business generation
- Service assistance
Timeline
Relationship Manager
LTN Insurance
07.2024 - 12.2024
Market Center Tech Trainer
Keller Williams
11.2021 - 06.2024
Some College (No Degree) - Marketing Management
Bishop State Community College
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