Sophia Broomfield
Milwaukee
Summary
Adept at leading HR and office management initiatives, I significantly enhanced operational efficiencies at Valor Technologies LLC. Leveraging skills in recruitment management and vendor negotiation, I developed impactful training programs and streamlined payroll processes, demonstrating a keen ability to negotiate and a commitment to excellence in compliance and team leadership.
Overview
9
9
years of professional experience
Work History
Human Resource Office Manager
Valor Technologies LLC
Menomonee Falls
01.2023 - Current
- Recruit, interview, and facilitate the hiring of qualified job applicants as needed
- Perform routine tasks required for Human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity
- Prepare payroll and control correspondence
- Assist with the day-to-day processing of accounts payable and receivable
- Compile and analyze financial information to prepare general ledger account entries
- Maintain details on account balances and research discrepancies
- Maintain office files and records, both physical and electronic
- Provide confidential administrative support to the CEO
- Plan and prepare for office functions and parties
- Supervises and coordinates overall administrative activities for the office
- Supervise the maintenance and alteration of office areas and equipment, including the layout, arrangement, and housekeeping of office facilities
- Negotiate the purchase of office supplies, furniture, and equipment for the entire staff in accordance with company purchasing policies and budgetary restrictions
- Supervise the maintenance of office equipment, including copiers, fax machines, etc
- Responsible for the facility’s day-to-day operations (i.e., distribute building access keys)
- Participating as needed in special department projects
- Develop and implement training programs for new hires and ongoing professional development
- Manage vendor relationships and negotiate contracts
- Develop and document SOPs with stakeholders as needed
- Review, Track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments
Client Resolution Specialist Senior
PNC Bank NA
Milwaukee
03.2020 - 01.2023
- Acting as point person for clients, department teams, or service partners and serviced escalation for complex issues
- Providing support for Relationship Sales Managers, employees, and clients
- Administering reports and providing feedback
- Communicating new procedures and maintaining company standard protocols
- Researching and reviewing legal documents
- Assisting in compliance reporting
- Preparing, reviewing, and verifying documents and relevant information for accuracy
Lockbox Work Coordinator Supervisor
US Bank
Milwaukee
10.2015 - 02.2020
- Team Lead supervisor of the Milwaukee region
- I interviewed, hired new staff, and supported HR with the onboarding process
- Provided work direction, trained staff/ new employees & maintained workflow within the department
- Distributed workload, monitoring production, and participating in work, as necessary
- Coordinated with other work areas as required to ensure compliance with service standards and regulatory deadlines
- Resolved exceptions and problems of a more routine nature, referred to more complex problems to supervisor or managers, as necessary
- Prepared reports, records, and performance monitored & informed management of operational activities
- Maintained knowledge of products, services, and systems in assigned areas
Education
Pro Advisor QuickBooks Certification -
03.2024
Post Master’s Certificate - Human Resources
03.2023
Bachelor of Science - Human Resources
12.2022
Skills
- Recruitment management
- Payroll administration
- Compliance reporting
- Vendor negotiation
- Training program development
- Office management
Volunteer Experience
- Walk for Wishes, team member, 5 years
- Victory Outreach MKE, member, since 2017
- Hunger Taskforce, volunteer, since 2016
- United Community Center, service volunteer and donor, over the last 6 years
- PNC Bank, Administrative Chairperson of the D&I
- Herzing University, Alumni, since 2022
Timeline
Human Resource Office Manager
Valor Technologies LLC
01.2023 - Current
Client Resolution Specialist Senior
PNC Bank NA
03.2020 - 01.2023
Lockbox Work Coordinator Supervisor
US Bank
10.2015 - 02.2020
Pro Advisor QuickBooks Certification -
Post Master’s Certificate - Human Resources
Bachelor of Science - Human Resources
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