Summary
Overview
Work History
Education
Skills
Additional Information
Software
Certification
Work Availability
Quote
Timeline
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Sophia Brown

Sophia Brown

Cloud SaaS Senior Program/Project Manager
GA

Summary

Dedicated and results-driven Cloud SaaS Program/Project Manager with 20 years of experience, seeking a challenging role as a Senior IT Program Manager. Proven expertise in strategic program leadership, Agile methodologies, and technology-driven project management.

Overview

20
20
years of professional experience
4
4
Certificates

Work History

PMO Senior Project Manager

VMware By Broadcom
Palo Alto, CA
05.2020 - Current
  • Led project team members to identify and quickly address problems.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Updated customers and senior leaders on progress and roadblocks.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Gathered project requirements through interactions, meetings and walk-throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
  • Accomplished client goals by providing quality technical projects.
  • Managed minimum of 20 projects each year while maintaining adherence to budget, schedule and scope requirements.
  • Communicated with C Level Executives and team members to keep project on schedule.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Worked to provide continuous improvement for product development lifecycle.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Strategic leadership experience in aligning programs with organizational objectives and vision.
  • Capability to leverage data insights for informed decision-making and continuous improvement
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.

Senior IT Program Manager

Cox Automotive - Manheim
Atlanta, GA
04.2019 - 05.2020
  • Onboarding, operations support, on-going program enhancements, performance reporting
  • Advocates and manages various client initiatives with multiple business stakeholders across organization, ultimately leading to achievement of sales targets
  • Plan, design and direct th business requirement definition, configuration and implementation of software product to support client needs, as required
  • Overall responsibility for operational aspects of program
  • Responsible for developing & maintaining excellent client relationships on all levels with clients o Develop & maintain collaborative relationships with clients and business & technology stakeholders including Client Project Resources, Product Managers, Development, QA & Support, as appropriate to establish priorities and provide ongoing updates
  • Track team's overall progress to achieve organizational priorities within requested deadlines o Communicates proactively with client on production recommendations, risks, challenges, and solutions
  • Identify and escalate (when needed) risks and issues; Provide mitigation strategies to leadership
  • Monitors and analyzes performance data and reports results to client o Conducts and leads status meetings regularly with client and internal teams, ensuring thorough communication with all stakeholders at all stages of every project
  • Identify issues and opportunities within accounts and projects to provide solutions and potential sales opportunities
  • Delivers formal internal strategy and execution presentations
  • Provided product consultation and training expertise
  • Coordinated with client for UAT.
  • Assist in production release validation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 43%
  • Interacted with customers and clients to identify business needs and requirements.
  • Actively shared knowledge and expertise with others to ensure diversity and inclusion with goals of elevating colleagues, teams, and community of practice
  • Influenced without authority, utilizing technical know-how and experience with industry best practices
  • Managed large projects or programs with cross-functional and tactical teams
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors
  • Expertise in aligning program objectives seamlessly with organizational OKRs.
  • Establish KPIs and reporting mechanisms for monitoring program performance.
  • Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
  • Reduced project completion time by effectively delegating tasks and closely monitoring progress.

Senior Software Implementation Lead

Cox Automotive - DealerTrack DMS
Draper, UT
01.2017 - 04.2019
  • Responsible for managing multiple software implementation projects.
  • Duties included managing implementation teams while onsite.
  • Duties included performing change management for clients.
  • Responsible for client satisfaction.
  • Involved 100% travel time to dealerships; Client facing
  • Updated customers and senior leaders on progress and roadblocks.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in team-building activities to enhance working relationships.
  • Conducted research, gathered information from multiple sources and presented results.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Modeled change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across organization and beyond.
  • Educated cross-functional peers about client discipline and advocates for its value
  • Interacted with customers and clients to identify business needs and requirements.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Designed and implemented system security and data assurance.

Project Manager, Sales Operations

Cox Automotive - Autotrader
Atlanta, GA
07.2011 - 01.2017
  • Responsible for project management for initiatives which impacted Sales revenues by 14 million dollars.
  • Continuous improvement for initiatives/ process improvement.
  • Strategic understanding of data collected through analysis of business intelligence.
  • Projects managed deployment and provisioning of software to Sales.
  • Increased contract signing efficiency by over 70%.
  • Managed projects from procurement to commission.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Standardized and reduced email communications between employees by formulating and implementing field communication processes.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Planned, designed and scheduled phases for large projects.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
  • Planned, designed, and scheduled phases for large projects.
  • Delivered solutions and strategies while mitigating or removing obstacles
  • Utilized software to keep projects organized, track metrics, and report on progress
  • Identified plans and resources required to meet project goals and objectives

Data Quality Analyst

AutoTrader.com - Cox Automotive
Atlanta, GA
08.2006 - 07.2011
  • Organized and detail-oriented with a strong work
  • Developed strong organizational and communication skills through coursework and software development team to identify and convert business goals into data requirements.
    • Determined root cause of data quality errors and recommended long-term solutions.
    • Developed and executed data cleanup measures.
    • Evaluated large datasets for quality and accuracy.
    • Overhauled operational workflow to launch CRM into new processing platform.
    • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
    • Increased annual revenue by 11% by recommending improvements in digital audience analytics

Product Manager

Scrip Inc.
Peoria, IL
01.2004 - 08.2006
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Coordinated project planning and execution with team members and team leads.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Directed planning and budgeting efforts.
  • Consulted with buyers to determine projected demand for products and services.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Liaised with clients to better understand business needs and current market landscape.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Set goals and formalized policies to maximize team performance and keep project on-task.
  • Boosted customer base penetration using creative promotional approaches.
  • Monitored market trends and competitor performance to update promotional strategies.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Analyzed metrics to measure product performance.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Compiled product and customer data to generate informed profit projections.

Education

BA - Business, Psychology

Georgia State University
Atlanta, GA
08.2000 - 2003.05

Study Abroad - International Business

L'Université Paris-Sorbonne (Paris IV)
France

Skills

    Microsoft Project

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Additional Information

  • Program Management: Led cross-functional teams, implemented SDLC methodologies, and managed large project portfolios.
  • Agile & Scrum: Certified Scrum Master with hands-on experience in Agile environments.
  • Technology: Extensive experience with Microsoft Project, SharePoint, Excel, PowerPoint, Visio, and collaboration tools (JIRA, Trello, Asana, etc.).
  • Vendor Management: Proven ability in negotiating contracts, managing vendor relationships, and selecting appropriate technology solutions.
  • Change Management: Mastery in defining and executing change management strategies, ensuring smooth transitions during technology adoptions.

Software

JIRA

Trello

Asana

Confluence

Version One

Miro

Slack

Zendesk

Salesforce

Service Now

Click Up

Smartsheet

Mondaycom

Teams

Microsoft

Certification

2007 - PMP - Project Management Professional

2014 - Lean Six Sigma Green Belt

2016 - Six Sigma Black Belt

2021 - Certified Scrum Master

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
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Quote

Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry

Timeline

PMO Senior Project Manager

VMware By Broadcom
05.2020 - Current

Senior IT Program Manager

Cox Automotive - Manheim
04.2019 - 05.2020

Senior Software Implementation Lead

Cox Automotive - DealerTrack DMS
01.2017 - 04.2019

Project Manager, Sales Operations

Cox Automotive - Autotrader
07.2011 - 01.2017

Data Quality Analyst

AutoTrader.com - Cox Automotive
08.2006 - 07.2011

Product Manager

Scrip Inc.
01.2004 - 08.2006

BA - Business, Psychology

Georgia State University
08.2000 - 2003.05

Study Abroad - International Business

L'Université Paris-Sorbonne (Paris IV)

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Sophia BrownCloud SaaS Senior Program/Project Manager