SOPHIA BUTLER
Sales & Management Professional
Henderson,NV
Summary
Dedicated sales and management professional with over 20 years experience in office, call center, and face to face environments. My experience offers me the ability to adapt to people, situations, and policy changes. Personable and professional under pressure. Self-motivated with exceptional written and verbal communication and computer capabilities. Excellent problem solving, analytical, customer service skills, as well as the ability to pay attention to detail.
Overview
10
10
years of professional experience
Work History
General Manager
7th Level Communications Inc.
Henderson, NV
01.2018 - 11.2021
- Screen, initiate new hire onboarding protocol, conduct orientation and training for new hires.
- Monitor, evaluate, and provide feedback, training, and guidance for employees and contractors through weekly and monthly audits.
- Consistently complied with company policies and government regulations.
- Built and maintained loyal, long-term customer relationships through effective account management and accurately documenting, researching and resolving customer service issues.
- Oversee and trouble shoot website programming and functionality.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Identified procedure or process changes required to improve performance and productivity.
Business Relations & Email Marketing Manager
7th Level Communications Inc.
Henderson, NV
06.2014 - 01.2018
- Accurately documented, researched and resolved customer service issues
- Referred unresolved customer grievances to designated departments for further investigation
- Managed high call volume with tact and professionalism
- Identified fraudulent transactions and accounts and referred to proper department for review
- Monitor transactions for accuracy in billing
- Manage and update client information using Joomla CIM
- Schedule and confirm appointments for clients, customers, or supervisors
- Increased new and repeat business by developing and maintaining email marketing campaigns
- Phiabutl212@gmail.com C: 702-205-5452 89074
Design Consultant
Empire Today
Las Vegas, NV
03.2013 - 06.2014
- Met with over 10 customers per week to discuss design vision and individual needs.
- Applied skill in color theory and composition to bring client visions to fruition.
- Created detailed sales presentations to communicate product features and market data.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Communicated product information, installation methods and product upgrade options.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Support/Administrative Asst / MR
BASEMENT
White Marsh, MD
10.2011 - 03.2013
- Arrange for necessary maintenance or repair work
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Arrange and direct delivery and installation of products and equipment
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Schedule and confirm appointments for clients, customers, or supervisors
- Mail newsletters, promotional material, or other information
- Arrange conference, meeting, or travel reservations for office personnel
- Initiate calls to prospective clients and set appointments for 2nd chance sales opportunities
- Elevated sales by 30% by being a part of the complete sales cycle process.
Education
No Degree - Business Administration
DeVry University
05.2001 -
Skills
Client account management
Verbal and written communication
Staff training/development
Operations management
Sales expertise
Persuasive communication
Product and/or service presentations
Timeline
General Manager
7th Level Communications Inc.
01.2018 - 11.2021
Business Relations & Email Marketing Manager
7th Level Communications Inc.
06.2014 - 01.2018
Design Consultant
Empire Today
03.2013 - 06.2014
Sales Support/Administrative Asst / MR
BASEMENT
10.2011 - 03.2013
No Degree - Business Administration
DeVry University
05.2001 -