Sophia Cabrera
El Paso,TX
Summary
I have always been passionate about the real estate industry. I began my journey at 17 quickly found that I especially loved property management. I love solving intricate problems, leading and executing tasks so working with a company that allows independence and promotes it, is very important to me in my search but I’m always a student first. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
Work History
Property Manager
Tropicana Properties
- Collect necessary items for Tax Credit purposes
- Perform re-certifications in compliance with state laws
- Handle tenant concerns promptly and appropriately, calling & coordinating support services.
- Follow up on delinquent tenants and coordinate collection procedures
- Maintain original leases and renewal documents in digital and hardcopy format for property management office
- File & attend evictions
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed and implemented marketing strategies to increase occupancy rates.
- Keep properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager/ Leasing Agent
Panda Pal Property Management
11.2020 - 12.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Invited prospects to fill out application upon completion of property tour.
- Marketed property to local businesses through collateral, emails and phone calls.
- Verified tenant incomes and other information before accepting lease applications.
Leasing Agent/Assistant Manager
The Tipton Group
01.2017 - 02.2018
- Coordinated vendor projects
- Inspected units before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Verified tenant incomes and other information before accepting lease applications
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected rent and tracked resident payments and information in computer system.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
- Showed apartment home's and toured property
Leasing Agent
Crest Asset Management
01.2016 - 10.2016
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Invited prospects to fill out application upon completion of property tour.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
Realtor- Real Estate Agent
KB Realty Aka KB Rentals
09.2013 - 03.2016
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Education
TX Real Estate License - Real Estate
El Paso School of Real Estate
El Paso, TX07.2013
Skills
- Property Management, Home Sales, Customer Service, (10 years)
- Computer Skills (15 years)
- Communication Skills (10 years)
- Microsoft Office
- Microsoft Excel
- Spanish
- English
- Computer literacy
- Certifications and Licenses
- Sales and Marketing
- Leasing and Sales
- Multi-Family Property Management
- Affordable Housing Programs Knowledge
- New Construction
Accomplishments
- Oversaw multiple residential family properties totaling over 300 individual units.
Additional Information
- Real Estate License January 2014 to Present Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Affiliations
Greater El Paso Association of Realtors
Timeline
Property Manager/ Leasing Agent
Panda Pal Property Management
11.2020 - 12.2022
Leasing Agent/Assistant Manager
The Tipton Group
01.2017 - 02.2018
Leasing Agent
Crest Asset Management
01.2016 - 10.2016
Realtor- Real Estate Agent
KB Realty Aka KB Rentals
09.2013 - 03.2016
Property Manager
Tropicana Properties
TX Real Estate License - Real Estate
El Paso School of Real Estate
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