Summary
Overview
Work History
Education
Skills
Languages
Publications
Timeline
Generic

Sophia Cafeo

Falkville ,AL

Summary

I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known to be reliable and adaptable, with the capability to learn and apply new skills quickly. I adhere to safety protocols in all settings to foster a safe, clean and healthy environment. I am committed to utilizing these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

X-Ray Technologist/Medical Assistant

UPMC Mercy Health Center
06.2024 - Current
  • This position has allowed me to assist the technologist in over 50 patients a day with effective care, patient positioning, accurate annotating and radiation safety for myself and the patient. I have also taken on doing fluoroscopy billing for all patient procedures, ordering of over 25 different medical products and receiving of those items. I have created rapport with the shipping and receiving department to get updates in a more timely-manner on our medical supplies.

Customer Service Representative

Innovatus Imaging
03.2023 - 06.2024
  • Resolved customer complaints with empathy, resulting in good rapport with the client and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
  • Handled approximately 75 emails and phone calls a day helping clients with quotes and education on their products fault.
  • Enhanced customer satisfaction by giving updates on the status of their MRI coil or ultrasound probes repair or replacement.
  • Effectively sent the customers medical equipment back and finished the billing on their item once it has left the facility.

Banquet/Catering Manager

Anthony’s Restaurant
11.2015 - 09.2022
  • Hired, trained, and scheduled staff to maintain adequate coverage for successful operations.
  • Generated revenue by consulting with clients about special offers or packages.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Coordinated and supervised banquet functions for 25-1,000 person events.
  • Informed instructions to schedule and set up events to client specifications.
  • Amplified customer satisfaction by preparing a customized menu.
  • Inspected conference and banquet rooms to meet facility standards and specifications.
  • Documented new hire and client information.
  • Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
  • Motivated employees by recognizing job well done and goal setting.

Postal Support Employee

United States Postal Service
08.2021 - 06.2022
  • Responsible for sorting 500-2,000 boxes and parcels for correct postal destination
  • Consistently loaded and unload shipping containers and vehicles.
  • Always provided service updates to improve customer satisfaction.
  • Efficiently loaded 20,000-100,000 letters onto processing equipment while removing non processable letters and maintained continuous sort feeding.
  • Influenced coworkers by establishing easier sort strategies for manual processing.
  • Continuously ‘swept’ 20,000-100,000 letters from one machine to its on-route tray.
  • Trained coworkers on forklift to move bulk containers and large parcels.
  • Resolved jams, and sudden problems by mentoring employees on visible faults.
  • Effectively improved my skills on DBCS and DIOSS machines.

Cashier/Sales Associate

JCPenney
10.2018 - 03.2019
  • Upsold credit card applications and processing.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Outperformed by customer reviews on shopping experience.
  • Calculated large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Empowered employees with a creative mind to gain accurate potential in sales.
  • Greeted customers entering the store and responded promptly to customer needs.

Education

High School Diploma -

Richland High School
Johnstown, PA
01.2020

Safe Sitter (Certification) - Certification

Pennsylvania Highlands Community College
Johnstown, PA
11.2015

No Degree - General Education

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Restaurant Experience
  • Restaurant Management
  • Medical terminology
  • Patient care
  • Medical Imaging
  • Banquet Experience
  • Upselling
  • Customer service
  • Patient confidentiality
  • Direct patient care
  • HIPAA compliance

Languages

English - Fluent

Publications

  • Honesty
  • June 2019
  • Saint Francis University had a contest for high school students to publish a poem and have a chance to be in their magazine ‘Visions’ and win a cash prize for those who do well. Mine being one of them, titled, ‘Honesty.’

Timeline

X-Ray Technologist/Medical Assistant

UPMC Mercy Health Center
06.2024 - Current

Customer Service Representative

Innovatus Imaging
03.2023 - 06.2024

Postal Support Employee

United States Postal Service
08.2021 - 06.2022

Cashier/Sales Associate

JCPenney
10.2018 - 03.2019

Banquet/Catering Manager

Anthony’s Restaurant
11.2015 - 09.2022

High School Diploma -

Richland High School

Safe Sitter (Certification) - Certification

Pennsylvania Highlands Community College

No Degree - General Education

Community College of Allegheny County

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