Summary
Overview
Work History
Education
Skills
Core Qualifications
Timeline
Generic

Sophia Calhoun

Montgomery,AL

Summary

Dynamic Sales Supervisor at Burlington with a proven track record in performance management and employee training. Expert in financial services, I developed incentive programs that boosted team productivity. Adept at fostering customer relationships, I consistently delivered exceptional service while ensuring operational excellence. Committed to achieving results and enhancing team performance.

Overview

21
21
years of professional experience

Work History

Sales Supervisor

Burlington
Montgomery, AL
09.2023 - Current
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Developed incentive programs for top performing sales representatives.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Coordinated with other departments to ensure smooth workflow.
  • Planned and coordinated staff training sessions for new and existing employees.
  • Oversaw hiring process for new personnel within the department.
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.

Caregiver

Williams Loving Care
Montgomery, AL
01.2018 - 06.2024
  • 1. Home Management and Care Planning
  • 2. Medical Advocacy
  • 3. Prescription Medication Management
  • 4. Assist with personal hygiene and care
  • 5. Assist with Meds and nutrition
  • 6. Help with mobility
  • 7. Home Maintenance and housekeeping
  • 8. Transportation
  • 9. Companionship
  • 10. Financial Accountability
  • 11. Reporting and monitoring

Team Lead Sales Associate

HomeGoods, TJX Companies
Montgomery, AL
09.2022 - 09.2023
  • Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Assisted customers with product selection based on their needs and budget.

Account Assistant

VXI Global Solutions
02.2021 - 11.2021
  • Respond to customer inquiries (via telephone
  • Answering inbound calls, and escalating problematic customer issues
  • Properly document each customers concern
  • Address all customer concerns and inquiries
  • Maintain an acceptable level of performance week over week, month over month
  • Act with the highest level of integrity and professionalism with each interaction
  • Adhere to company quality assurance guidelines and standard operating procedures

Lead Sales Associate

Dollar General
Montgomery, AL
05.2018 - 08.2019
  • Open/close store
  • Run reports
  • Cash handling
  • Stocking
  • Maintain tills and safe

Customer Service Representative for BofA

Sykes Enterprises
Montgomery, AL
01.2017 - 08.2017
  • Answer in bound calls and inquiries
  • Assist customers with account transactions
  • Troubleshoot problems and provide information
  • Follow scripts when handling different topics
  • Identify customer needs
  • Clarify information
  • Close accounts

Concierge/ Spa Attendant

Renaissance Hotel and Spa
Montgomery, AL
01.2008 - 10.2008
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Delivered requested items to guests' rooms.
  • Processed credit card transactions during the checkout process.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Greeted all guests in a courteous and professional manner.
  • Monitored the appearance and performance of the front desk staff.

Teller 1

Regions Bank
Montgomery, AL
04.2004 - 01.2005
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Processed sales referrals and promoted bank services and products.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals.
  • Examined checks for identification and endorsement.
  • Entered member transaction data into the online banking software.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.

Education

Diploma -

George Washington Carver High School
Montgomery, AL
06.2000

Skills

  • Financial Services
  • Performance metrics evaluation
  • Computer Networking
  • Operating Systems
  • Microsoft Windows
  • Desktop Support
  • Performance management
  • Customer relationship management
  • Employee training

Core Qualifications

  • Results-oriented
  • File/records maintenance
  • Client-focused
  • Time management
  • Quick learner
  • Multi-tasker
  • Computer proficient
  • Cash handling accuracy
  • Microsoft Office
  • Reliable and punctual
  • Detail Oriented
  • Banking and financial services
  • Courteous Demeanor

Timeline

Sales Supervisor

Burlington
09.2023 - Current

Team Lead Sales Associate

HomeGoods, TJX Companies
09.2022 - 09.2023

Account Assistant

VXI Global Solutions
02.2021 - 11.2021

Lead Sales Associate

Dollar General
05.2018 - 08.2019

Caregiver

Williams Loving Care
01.2018 - 06.2024

Customer Service Representative for BofA

Sykes Enterprises
01.2017 - 08.2017

Concierge/ Spa Attendant

Renaissance Hotel and Spa
01.2008 - 10.2008

Teller 1

Regions Bank
04.2004 - 01.2005

Diploma -

George Washington Carver High School

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