Summary
Overview
Work History
Education
Skills
References
Timeline
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Sophia Caroline Zorrilla

Jacksonville

Summary

Graduate from the University of Arkansas with a focus in Hospitality Management and a minor in Event Planning. My years of experience in the food and beverage industry have proven my ability to manage operations, lead diverse teams, and develop innovative strategies that enhance service quality, and drive business growth. Skilled in conflict resolution, team leadership and development, and building lasting relationships with guests and employees. Passionate about crafting memorable moments in every aspect of hospitality. Always eager to collaborate on solutions that elevate hospitality and event experiences.

Overview

4
4
years of professional experience

Work History

Food & Beverage Leader in Development

Omni Hotels & Resorts
Fernandina Beach
08.2024 - Current
  • Manage daily restaurant operations, ensuring guests receive exceptional service at the resort.
  • Addressed guest complaints swiftly, implementing effective resolutions to improve experiences.
  • Served as liaison between upper management and staff, promoting transparency and teamwork.
  • Coordinated with other department team members to gain knowledge and ensure operating procedures are met.
  • Established clear roles, responsibilities, expectations, timelines, and resources for myself and team.

Omni Cares Internship

Omni oklahoma city hotel
oklahoma city
05.2023 - 08.2023
  • Attended weekly OCI leadership calls to increase knowledge in operational procedures as a leader in the hotel industry.
  • Analyzed problems and worked as a team to develop solutions.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to help satisfy customers.
  • Learned other teammates' work tasks to train as backup in the restaurant outlets.
  • Shadowed and interacted with department heads to exchange best practice knowledge and stay aware of the latest issues.
  • Observed operational practices and identified improvement opportunities.

Hospitality Associate

Abuelo's Mexican Restaurant
Rogers
07.2022 - 05.2023
  • Used Aloha Configuration to report and keep track of total sales, compensations, and record guest count for each day.
  • Scheduled work hours for at least 30 employees to achieve adequate manpower coverage and manage labor costs.
  • Identified and resolved customer complaints concerning food.
  • Collaborated with various team members to meet guests' requests.

Food & Beverage Server

Abuelo's Mexican Restaurant
Rogers
05.2021 - 07.2022
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Practiced proper safety and sanitation standards.
  • Certifications
  • - Certification in Hotel Industry Analytics (CHIA)
  • - ServSafe food protection manager certification

Education

BS - Human Environmental Science, Hospitality Administration And Management Major

University of Arkansas
Fayetteville, AR
05.2024

Skills

  • 4 years of experience in the food and beverage industry, along with academia, which allowed me to gain knowledge in many aspects of hospitality, highly proficient in the following:
  • Point of sale operation
  • Detail-driven
  • Commercially aware
  • Teamwork and interpersonal skills
  • Customer focus and orientation
  • Verbal communication
  • Conflict resolution
  • Team collaboration
  • Leadership development

References

References available upon request

Timeline

Food & Beverage Leader in Development

Omni Hotels & Resorts
08.2024 - Current

Omni Cares Internship

Omni oklahoma city hotel
05.2023 - 08.2023

Hospitality Associate

Abuelo's Mexican Restaurant
07.2022 - 05.2023

Food & Beverage Server

Abuelo's Mexican Restaurant
05.2021 - 07.2022

BS - Human Environmental Science, Hospitality Administration And Management Major

University of Arkansas

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Sophia Caroline Zorrilla