Sophia Carollo
Jacksonville ,FL
Summary
Punctual and honest in customer service with solid background in busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Determined individual eager to apply customer service and organizational skills. Meticulous with sharp eye for cleanliness and orderliness. Strong work ethic and excitement to create warm and welcoming environment for all customers.
Overview
5
5
years of professional experience
Work History
Baby Sitting/dog Walking
Diffferent Families
08.2019 - 07.2024
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Communicated with parents regarding children's progress and development, raising any issues.
- Communicated positively with children and guardians.
Costumer Service
Metolux Movie Theatre
11.2022 - 06.2023
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
Costumer Service
Inta Juice
08.2022 - 11.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
Costumer Service
Freddys Frozen Custard
11.2021 - 02.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor of Arts - Communications
University of North Florida
Jacksonville, FL05.2027
Skills
- Behavior monitoring
- Activity Planning
- Routine management
- Schedule Management
- Strong Work Ethic
- Excellent customer service
- Problem-Solving
- Cash Handling
- Customer Assistance
- Supply Restocking
Timeline
Costumer Service
Metolux Movie Theatre
11.2022 - 06.2023
Costumer Service
Inta Juice
08.2022 - 11.2022
Costumer Service
Freddys Frozen Custard
11.2021 - 02.2022
Baby Sitting/dog Walking
Diffferent Families
08.2019 - 07.2024
Bachelor of Arts - Communications
University of North Florida
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