Sophia Castaneda
Las Cruces,NM
Summary
Versatile and dependable professional with experience in hospitality, team supervision, and office administration. Proven ability to deliver exceptional customer service, manage staff and schedules, handle administrative duties, and perform efficiently and effectively in fast-paced, high-pressure environments. Strong communication, leadership, and organizational skills, with a background in hospitality management and office support.
Overview
5
5
years of professional experience
Work History
Server
Red Lantern Kitchen
Las Cruces
11.2025 - Current
- Greeted and seated guests, presented them with menus, and answered any questions about specials and ingredients.
- Delivered orders promptly and efficiently, ensuring proper presentation and utensils.
- Provided guests with recommendations of the menu and effectively upsold items to enhance guests’ experience.
- Managed cash and POS systems to process transactions.
- Maintained the dining room area, organized, and restocked supplies.
- Resolved customer complaints professionally, to maintain the guests’ experience and the restaurant’s credibility.
Lifeguard Supervisor
Wet In Wild Water World
Anthony
04.2025 - 09.2025
- Worked 80+ hours a week supervising a lifeguard team
- Assigned scheduling and time sheets for employees
- Handled customer complaints and concerns
- Dealt with high-pressure situations such as fights and medical emergencies.
- Completed daily rides and safety checklists
- Numerous trainings in safety precautions and lifesaving measures
- CPR Certified
- Top Gun graduated from NASCO (National Aquatic Safety Company)
Hostess/ Server
Amador Live and Broken spoke Taphouse
Las Cruces
09.2024 - 01.2025
- Providing customer service by greeting and welcoming guests into the restaurant.
- Seat guests in the dining area, provide them with menus, and assign them a server.
- Answering phones and taking reservations.
- Handling seating arrangements for big parties and reservations.
- Handle POS systems and cash for dining and events.
- Received and delivered orders promptly and efficiently
- Bathroom maintenance
Lifeguard
Wet In Wild Water World
Anthony
05.2024 - 09.2024
- Worked 40 hours a week on stand, scanning the water, enforcing rules, and safety.
- CPR Certified
- Numerous trainings in safety precautions and lifesaving measures.
- Awarded Lifeguard of the Year
Legal Assistant
C.J. McElhinney Law Firm
Las Cruces
07.2023 - 04.2024
- Work 20+ hours a week answering phones, scheduling, and taking payments.
- Spend time filing documents and legal paperwork.
- Help create exhibits for upcoming courts cases.
- Make runs to the courthouses and district attorney’s office.
Front of House Team Member
Chic-fil-a Restaurant
Las Cruces
02.2021 - 03.2023
- Responsible for coordinating the daily overall operation of the restaurant and making sure the front counter and drive thru is providing quality customer service to guests.
- Duties consisted of taking payments, greeting guests, making beverages, and preparing meals, and training new hires.
- Bathroom maintenance.
Education
Associate of Applied Science - Hospitality Services Management
New Mexico State University
Las Cruces, NM12-2025
Associate of Arts - General Studies
New Mexico State University
Las Cruces, NM12-2025
Skills
- Computer technology proficiency
- Microsoft Office suite
- Customer service excellence
- Typing skills
- Organizational filing
- Dependability and responsibility
- Cash handling expertise
- Quick learner
- Team collaboration
- Social media management
- Strong work ethic
- Time management skills
- Management and supervision experience
- Culinary training
- Alcohol server certification
- Food handler certification
References
Available Upon Request
Timeline
Server
Red Lantern Kitchen
11.2025 - Current
Lifeguard Supervisor
Wet In Wild Water World
04.2025 - 09.2025
Hostess/ Server
Amador Live and Broken spoke Taphouse
09.2024 - 01.2025
Lifeguard
Wet In Wild Water World
05.2024 - 09.2024
Legal Assistant
C.J. McElhinney Law Firm
07.2023 - 04.2024
Front of House Team Member
Chic-fil-a Restaurant
02.2021 - 03.2023
Associate of Applied Science - Hospitality Services Management
New Mexico State University
Associate of Arts - General Studies
New Mexico State University