Sophia Castillo
Miami,FL
Summary
Proactive and detail-oriented professional with a proven track record at D & M Services, where I enhanced the visitor experience through exceptional customer service and efficient scheduling. Mastered office organization and problem-solving, significantly reducing double bookings. Skilled in both oral and written communication, consistently delivering first-rate service and operational excellence.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
D & M Services
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Florida Christian School
Miami, FL05.2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
Timeline
Front Desk Receptionist
D & M Services
12.2023 - Current
Florida Christian School
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