Sophia Caucci
East Sandwich
Summary
I am a customer service professional with a positive outlook in all situations! I supply quick, effective solutions to provide the most positive experience possible for customers. Creating lasting relationships with patrons is a passion of mine, and have been very successful over the past 8 years of working in the industry. I am a quick learner who adapts to any and all scenarios, and have a record of fast improvement and growth in rank. I enjoy working as a team and creating positive bonds with those around me!
Overview
8
8
years of professional experience
Work History
Caterer
Clambakes Etc.
06.2023 - Current
- Lead a team of front of house staff to provide exceptional service for various events such as weddings, corporate functions, and private parties
- Adapt quickly to unexpected changes during events, maintaining high service standards
- Provide a positive, energetic environment for coworkers and customer satisfaction
Server / Bartender
Not Your Average Joes
09.2023 - 06.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Staff Manager
Moto Pizza
09.2020 - 05.2023
- Developed performance evaluation system to identify areas of improvement, leading to higher staff satisfaction and performance levels
- Oversaw hiring process including interviewing candidates; selecting top talent led to a more skilled workforce capable of providing exceptional service
- Managed scheduling and shift rotations for efficient staffing during peak hours, ensuring optimal customer service
- Addressed customer complaints promptly and professionally, turning potential negative experiences into satisfied guests
- Cultivated warm relationships with regular customers
Hostess
Jd's Burger Co.
07.2016 - 09.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Welcomed and greeted guests and delivered outstanding customer service.
Education
High School Diploma -
Sandwich High School
Sandwich, MA06.2020
Skills
- Exceptional customer service
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Calm Under Pressure
- Verbal Communication
- Organization and Time Management
Timeline
Server / Bartender
Not Your Average Joes
09.2023 - 06.2024
Caterer
Clambakes Etc.
06.2023 - Current
Staff Manager
Moto Pizza
09.2020 - 05.2023
Hostess
Jd's Burger Co.
07.2016 - 09.2020
High School Diploma -
Sandwich High School
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