Sophia Cervantes

• Always put the guests first, welcoming them with a warm smile and a greeting, ensuring they feel safe to ask any questions.
• Provide exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions.

• Maintain a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked.

• Collaborate with team members to create visually appealing merchandise displays that attract customer attention.

• Resolve guest concerns in a professional manner, finding appropriate solutions to ensure guest satisfaction to the best of my ability, consulting with a manager on the occasion that I am not confident about the best solution.

• Demonstrate excellent teamwork skills by collaborating effectively with colleagues on various projects.

• Flexibility, switching departments as needed, and staying longer when needed.
• Demonstrate a sense of urgency on busy days.
• Identified opportunities for process improvements within the department.
• Answered phone calls regarding inquiries about products or services.
• Worked hard to learn required tasks quickly to maximize performance.
• Adhered to safety guidelines while operating machinery.
• Participated in training sessions for new employees.
• Participated in team meetings to discuss strategies for improvement.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Looked for ways to go above and beyond job requirements.
• Time management, working with a lot of tasks in a limited time
• Prioritized and organized tasks to efficiently accomplish service goals.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Ability to life 50+ LBS