Sophia Chatman
Topsham,ME
Summary
Adaptable professional with a strong background in customer service and canine care. Known for effective conflict resolution and enhancing team productivity, ready to contribute to a positive organizational culture.
Overview
2027
2027
years of professional experience
Work History
Canine Handling & Care Specialist
Wagon Tail Farms
Topsham, ME
2025 - Current
- Demonstrated strong animal handling skills while minimizing stress and ensuring safety for both animals and staff
- Coordinated group play sessions to maintain safe socialization and minimize conflicts among dogs
- Administered medications according to prescribed dosages and safety protocols, ensuring health and well-being
- Updated pet owners on behavior, progress, and daily activities to enhance communication and care
Server
Margaritas Mexican Grill
Brunswick, Maine
2023 - 2024
- Skilled in resolving guest issues, upselling and fostering a welcoming atmosphere
- Managed time effectively while multitasking in high-pressure situations
- Supported team members during busy shifts to maintain operational efficiency
- Trained new staff on restaurant procedures and menu items to enhance service consistency
- Collaborated with kitchen staff to maintain order accuracy
Team Member
Target
Topsham, ME
2021 - 2022
- Trained in multiple roles including order fulfillment, cashier duties, electronics sales, and beauty consultation.
- Assisted customers by providing tailored product information and recommendations to enhance their shopping experience.
- Operated cash registers for processing customer transactions.
- Resolved customer inquiries and issues with professionalism, ensuring customer satisfaction.
- Collaborated with team members to streamline processes and improve overall team effectiveness.
Crew Member
Sam's Italian
Topsham, ME
2019 - 2021
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed cash transactions accurately to support smooth customer service.
- Took orders from patrons and input selections into store computer system.
- Ensured cleanliness of dining area and kitchen to enhance guest experience.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Responded to phone inquiries promptly, delivering accurate information about menu items and prices.
Education
High School Diploma -
Mt.Ararat High School
Topsham, ME06-2023
Some College (No Degree) - Psychology
Southern Maine Community College
Brunswick, MESkills
- Time management
- Training and development
- Conflict resolution
- Team collaboration
- Customer engagement
- Problem-solving
- Safety compliance
- Strong computer skills
Timeline
Canine Handling & Care Specialist
Wagon Tail Farms
2025 - Current
Server
Margaritas Mexican Grill
2023 - 2024
Team Member
Target
2021 - 2022
Crew Member
Sam's Italian
2019 - 2021
High School Diploma -
Mt.Ararat High School
Some College (No Degree) - Psychology
Southern Maine Community College