Sophia Chen

Rotation 1: Corporate Strategy

• Led project management work for the creation of the annual Company Strategic Plan, Annual Report, and ESG Report through crafting project plans and working with various C-suite executives, leadership teams, and stakeholders
• Supported the planning and execution of the annual hybrid CEO Strategy Sessions with over 50,000 associate audience through creating slides, preparing Q&A materials for the CEO, and providing live support

Rotation 2: Talent & Performance Management

• Executed HR processes (semi-annual performance management and talent management cycles), provided support to HR Business Partners and business leaders, and ensured compliance to Company policies and procedures
• Performed analysis on Company's mid-year performance management data using over 200 associate ratings - identified areas for process improvements, socialized proposals and created resources for HR partners and HR leadership team, resulting in 60% more adherence to rating change policy

• Drafted a 30-page market summary for the San Bernardino County for Loan Origination & Underwriting teams, with a focus on the County's general economics, affordable housing metrics, market characteristics and strategies
• Received return offer to join Capital One through the Management Rotation Program

• Conducted market research on 4 key competitors (fintech start-ups) and presented findings during quarterly strategic planning discussion – identified opportunities to revamp marketing and online presence, working closely with engineering teams
• Optimized Def Method’s online marketing by creating 5 case studies and 8 one-pagers (crafted by self-teaching myself Mailchimp & Canva) – led to 4 new sales and an increase in newsletter open rates from 10% to 45% within 2 months
• Hired, based on performance, on a return offer (as summer intern) following Spring internship