Sophia Chiccola
Mayfield Heights,Ohio
Summary
I have a diverse range of experience working as an administrative professional in fast-paced office settings. I am a hardworking team player, proficient in completing a variety of clerical tasks and providing staff support. I am highly skilled in addressing complaints and resolving issues in a timely manner. Even in high-stress and high-volume environments, I am able to maintain focus and a positive attitude. I am a responsible, punctual, and productive professional who is able to work with little to no supervision.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Highland Wellness Center
Highland Heights, Oh
11.2020 - 05.2023
- Managed master calendar and scheduled appointments for providers based on clinician availability.
- Verified insurance, demographic, and health history to keep information current, adhering to strict HIPAA guidelines to protect patient privacy.
- Fielded concerns surrounding patients and care, liaising between physicians, patients, and insurance companies.
- Managed an average of 200 calls, emails, and faxes per day: addressing customer inquiries, solving problems, and providing product information.
Payroll Implementation Specialist
Heartland Payroll Solutions
Brook Park, Oh
10.2018 - 11.2020
- Trained newly onboarded payroll clients in navigating systems, running payroll, and new hire onboarding procedures; and Granting New Hires access to W-2 and check stub information where applicable. Provided prompt, accurate, and courteous service to clients at all times.
- Collected payroll data via clients' preferred method; responsible for processing payroll through a client's implementation period; issued payroll checks and envelopes (or ensured Direct Deposit) for 1200-2000 employees nationally, on average
- Audited timesheets and payroll records for accuracy and compliance under Federal, State, Local, and organizational standards. End of Quarter / Year Federal and State tax forms.
- Adhered to strict workplace and operational security and privacy policies and procedures at all times.
- Remained flexible and available to assist with department overflows or short-staffed periods.
Team Lead Sales Associate
Sterling Jewelers
North Olmsted, OH
07.2012 - 05.2019
- Maintained monthly, quarterly, and annual metrics, including Sales, Credit, Repairs, Payment Protection Plans, Service protection plans, and Add-ons.
- Built customer loyalty and retention; answering client questions about products and services,
- Worked closely with Loss Prevention in locating merchandise and maintaining a thrice daily inventory audit.
- Worked closely with third parties such as LeVian and Neil Lane at special guest events.
In-Branch Financial Sales Consultant
Huntington National Bank
Parma, OH
03.2015 - 10.2018
- Maximized contributions by maintaining current understanding of basic products and services.
- Managed and evaluated operational processes and procedures to offer retail lending products and services.
- Opened and closed accounts, set up services, and finalized contracts.
- Maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Shared, showed, and supported clients on a variety of technological digital and online tools and resources to explore solutions to achieve financial goals and financial well-being.
Education
Certificate of Completion - Accounting And Finance
International Open Academy
Online11.2023
Certificate of Completion - Human Resources Management
International Open Academy
Online10.2023
High School Diploma -
Mayfield High School
Mayfield, Ohio06.2012
No Degree - Visual And Performing Arts
The Chagrin Falls Academy For The Performing Arts
Chagrin Falls, OH06.2012
Skills
- Data Entry, Accuracy and Attention to Detail
- Proficient Critical Thinking Capabilities; Analytical Mind
- Adaptable to Changing Business and Client Needs
- Proficient in Microsoft Office and Google Suite
- Personal and Business Finance Management
- Inbox and Voicemail Management
- Medical Office Administration
- Multi-departmental Payroll and Systems Implementation
- Record-Keeping and Strict Confidentiality Practices
Timeline
Front Desk Medical Receptionist
Highland Wellness Center
11.2020 - 05.2023
Payroll Implementation Specialist
Heartland Payroll Solutions
10.2018 - 11.2020
In-Branch Financial Sales Consultant
Huntington National Bank
03.2015 - 10.2018
Team Lead Sales Associate
Sterling Jewelers
07.2012 - 05.2019
Certificate of Completion - Accounting And Finance
International Open Academy
Certificate of Completion - Human Resources Management
International Open Academy
High School Diploma -
Mayfield High School
No Degree - Visual And Performing Arts
The Chagrin Falls Academy For The Performing Arts