Sophia Chiccola
Mayfield Heights,Ohio
Summary
I have a diverse range of experience working as an administrative professional in fast-paced office settings. I am a hardworking team player, proficient in completing a variety of clerical tasks and providing staff support. I am highly skilled in addressing complaints and resolving issues in a timely manner. Even in high-stress and high-volume environments, I am able to maintain focus and a positive attitude. I am a responsible, punctual, and productive professional who is able to work with little to no supervision.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Highland Wellness Center
11.2020 - 05.2023
- Managed master calendar and scheduled appointments for providers based on clinician availability.
- Verified insurance, demographic, and health history to keep information current, adhering to strict HIPAA guidelines to protect patient privacy.
- Fielded concerns surrounding patients and care, liaising between physicians, patients, and insurance companies.
- Managed an average of 200 calls, emails, and faxes per day: addressing customer inquiries, solving problems, and providing product information.
Payroll Implementation Specialist
Heartland Payroll Solutions
10.2018 - 11.2020
- Trained newly onboarded payroll clients in navigating systems, running payroll, and new hire onboarding procedures; and Granting New Hires access to W-2 and check stub information where applicable. Provided prompt, accurate, and courteous service to clients at all times.
- Collected payroll data via clients' preferred method; responsible for processing payroll through a client's implementation period; issued payroll checks and envelopes (or ensured Direct Deposit) for 1200-2000 employees nationally, on average
- Audited timesheets and payroll records for accuracy and compliance under Federal, State, Local, and organizational standards. End of Quarter / Year Federal and State tax forms.
- Adhered to strict workplace and operational security and privacy policies and procedures at all times.
- Remained flexible and available to assist with department overflows or short-staffed periods.
Team Lead Sales Associate
Sterling Jewelers
07.2012 - 05.2019
- Maintained monthly, quarterly, and annual metrics, including Sales, Credit, Repairs, Payment Protection Plans, Service protection plans, and Add-ons.
- Built customer loyalty and retention; answering client questions about products and services,
- Worked closely with Loss Prevention in locating merchandise and maintaining a thrice daily inventory audit.
- Worked closely with third parties such as LeVian and Neil Lane at special guest events.
In-Branch Financial Sales Consultant
Huntington National Bank
03.2015 - 10.2018
- Maximized contributions by maintaining current understanding of basic products and services.
- Managed and evaluated operational processes and procedures to offer retail lending products and services.
- Opened and closed accounts, set up services, and finalized contracts.
- Maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Shared, showed, and supported clients on a variety of technological digital and online tools and resources to explore solutions to achieve financial goals and financial well-being.
Education
Certificate of Completion - Accounting And Finance
International Open Academy
Online11.2023
Certificate of Completion - Human Resources Management
International Open Academy
Online10.2023
High School Diploma -
Mayfield High School
Mayfield, Ohio06.2012
No Degree - Visual And Performing Arts
The Chagrin Falls Academy For The Performing Arts
Chagrin Falls, OH06.2012
Skills
- Data Entry, Accuracy and Attention to Detail
- Proficient Critical Thinking Capabilities; Analytical Mind
- Adaptable to Changing Business and Client Needs
- Proficient in Microsoft Office and Google Suite
- Personal and Business Finance Management
- Inbox and Voicemail Management
- Medical Office Administration
- Multi-departmental Payroll and Systems Implementation
- Record-Keeping and Strict Confidentiality Practices
Timeline
Front Desk Medical Receptionist
Highland Wellness Center
11.2020 - 05.2023
Payroll Implementation Specialist
Heartland Payroll Solutions
10.2018 - 11.2020
In-Branch Financial Sales Consultant
Huntington National Bank
03.2015 - 10.2018
Team Lead Sales Associate
Sterling Jewelers
07.2012 - 05.2019
Certificate of Completion - Accounting And Finance
International Open Academy
Certificate of Completion - Human Resources Management
International Open Academy
High School Diploma -
Mayfield High School
No Degree - Visual And Performing Arts
The Chagrin Falls Academy For The Performing Arts
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