Sophia Choi
Flower Mound,TX
Summary
Versatile human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Generalist
LX Pantos America, Inc.
Fort Worth, TX
09.2022 - Current
- Conduct annual training sessions for the management team and warehouse employees on sexual harassment, safety, and code of conduct, ensuring compliance with company policies and regulations
- Efficiently handle Short Term Disability, Long Term Disability, and FMLA applications for employees, providing them with necessary support throughout the process
- Successfully guide and assist 180+ employees during Open Enrollment for benefits registration, ensuring a smooth and comprehensive enrollment experience
- Spearhead the onboarding and offboarding processes for new hires, terminations, and resignations, streamlining HR operations and maintaining a positive employee experience
- Maintain effective communication with staffing agencies to fulfill organizational needs, including headcount management, onboarding, turnover rate, and incident reporting
- Generate and present weekly reports to headquarters, keeping them informed about on-site status, ongoing issues, and relevant HR metrics
Analyst, B2B Support
LG Electronics Alabama, Inc
Huntsville, AL
12.2020 - 09.2022
- Managed accounts for LG's B2B product catalog, overseeing Information Display and Commercial TVs for 100+ accounts
- Developed and maintained strong client relationships, collaborating with customers to establish effective product assortment and usage strategies
- Conducted comprehensive sales data analysis, identifying opportunities for improvement, and provided strategic recommendations to key accounts, including major brands like McDonald's, Burger King, and prominent hotel groups
- Defined and monitored Key Performance Indicators (KPIs), ensuring the success and growth of B2B partnerships
- Reviewed contractual agreements between LG Electronics and its customers or service providers, ensuring adherence to mutually beneficial terms and conditions
Sales Administrator
SeAH Global, Inc
Houston, TX
08.2019 - 08.2020
- Directly responsible for supporting the sales organization in account management tasks
- Performed monthly and quarterly closings, performed gap analysis, and prepared final closing reports
- Assisted with setting marketing strategy and sales planning during peak season for Alloy Steel Round Bars
- Monitored asset purchasing and disposal records, processed monthly depreciation
- Handled all general ledger and entries in the ERP system including AP and AR
- Processed import documentation for customs clearance
Program Lead (Assistant Director)
C2 Education
Houston, TX
07.2015 - 05.2017
- Assisted Center Director in meeting sales performance targets and operational excellence standards
- Analyzed sales data in order to develop tiered pricing packages based on customer demand
- Developed and implemented new scheduling procedure to fit organizational changes and sustain operational efficiency
- Provided services planning and recommendations for over 300 students in order to provide academic success
- Responsible for student-to-teacher matching and service scheduling for customers
- Provided educational consulting for parents and students
Education
Bachelor of Arts - Education
University of Houston
HoustonSkills
- HR Operations Support
- Employee Relations
- Benefit Enrollment
- Onboarding Processes
- Account Management
- Client Relations
- Project Management
- Process Improvement
- Employee Training
- Employee Development
- Data Analysis
- Reporting
- B2B Support
- Sales Analysis
- Microsoft Office Suite
- Excel
- PowerPoint
Certification
- aPHR Certification (March 2025)
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
HR Generalist
LX Pantos America, Inc.
09.2022 - Current
Analyst, B2B Support
LG Electronics Alabama, Inc
12.2020 - 09.2022
Sales Administrator
SeAH Global, Inc
08.2019 - 08.2020
Program Lead (Assistant Director)
C2 Education
07.2015 - 05.2017
- aPHR Certification (March 2025)
Bachelor of Arts - Education
University of Houston
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