Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophia Choi

Flower Mound,TX

Summary

Versatile human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HR Generalist

LX Pantos America, Inc.
Fort Worth, TX
09.2022 - Current
  • Conduct annual training sessions for the management team and warehouse employees on sexual harassment, safety, and code of conduct, ensuring compliance with company policies and regulations
  • Efficiently handle Short Term Disability, Long Term Disability, and FMLA applications for employees, providing them with necessary support throughout the process
  • Successfully guide and assist 180+ employees during Open Enrollment for benefits registration, ensuring a smooth and comprehensive enrollment experience
  • Spearhead the onboarding and offboarding processes for new hires, terminations, and resignations, streamlining HR operations and maintaining a positive employee experience
  • Maintain effective communication with staffing agencies to fulfill organizational needs, including headcount management, onboarding, turnover rate, and incident reporting
  • Generate and present weekly reports to headquarters, keeping them informed about on-site status, ongoing issues, and relevant HR metrics

Analyst, B2B Support

LG Electronics Alabama, Inc
Huntsville, AL
12.2020 - 09.2022
  • Managed accounts for LG's B2B product catalog, overseeing Information Display and Commercial TVs for 100+ accounts
  • Developed and maintained strong client relationships, collaborating with customers to establish effective product assortment and usage strategies
  • Conducted comprehensive sales data analysis, identifying opportunities for improvement, and provided strategic recommendations to key accounts, including major brands like McDonald's, Burger King, and prominent hotel groups
  • Defined and monitored Key Performance Indicators (KPIs), ensuring the success and growth of B2B partnerships
  • Reviewed contractual agreements between LG Electronics and its customers or service providers, ensuring adherence to mutually beneficial terms and conditions

Sales Administrator

SeAH Global, Inc
Houston, TX
08.2019 - 08.2020
  • Directly responsible for supporting the sales organization in account management tasks
  • Performed monthly and quarterly closings, performed gap analysis, and prepared final closing reports
  • Assisted with setting marketing strategy and sales planning during peak season for Alloy Steel Round Bars
  • Monitored asset purchasing and disposal records, processed monthly depreciation
  • Handled all general ledger and entries in the ERP system including AP and AR
  • Processed import documentation for customs clearance

Program Lead (Assistant Director)

C2 Education
Houston, TX
07.2015 - 05.2017
  • Assisted Center Director in meeting sales performance targets and operational excellence standards
  • Analyzed sales data in order to develop tiered pricing packages based on customer demand
  • Developed and implemented new scheduling procedure to fit organizational changes and sustain operational efficiency
  • Provided services planning and recommendations for over 300 students in order to provide academic success
  • Responsible for student-to-teacher matching and service scheduling for customers
  • Provided educational consulting for parents and students

Education

Bachelor of Arts - Education

University of Houston
Houston

Skills

  • HR Operations Support
  • Employee Relations
  • Benefit Enrollment
  • Onboarding Processes
  • Account Management
  • Client Relations
  • Project Management
  • Process Improvement
  • Employee Training
  • Employee Development
  • Data Analysis
  • Reporting
  • B2B Support
  • Sales Analysis
  • Microsoft Office Suite
  • Excel
  • PowerPoint

Certification

  • aPHR Certification (March 2025)

Languages

English
Professional
Korean
Native/ Bilingual

Timeline

HR Generalist

LX Pantos America, Inc.
09.2022 - Current

Analyst, B2B Support

LG Electronics Alabama, Inc
12.2020 - 09.2022

Sales Administrator

SeAH Global, Inc
08.2019 - 08.2020

Program Lead (Assistant Director)

C2 Education
07.2015 - 05.2017
  • aPHR Certification (March 2025)

Bachelor of Arts - Education

University of Houston
Sophia Choi