Sophia Cissell
Chandler,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
2022.08 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Bartender/Beverage Cart Attendant
New Mexico State Golf Course
2022.01 - 2022.06
- Greeted guests and inquired into beverage choices.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Was the number one cart girl in sales
Server
Picacho Peak Brewery
2020.11 - 2022.01
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist
Luxury Nails
2019.06 - 2020.09
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Sales Associate
Hollister Incorporated
2019.02 - 2019.07
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
BBA - General Business
New Mexico State University
Las Cruces, NM05.2021
High School Diploma -
Portales High School
Portales, NM05.2017
Skills
- Customer/Client relations
- Professional demeanor when speaking to customers
- Customer and client relations
- Bookkeeping
- Strategic planning
- Conflict resolution
- Telephone skills
- Team Player
Timeline
Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
2022.08 - Current
Bartender/Beverage Cart Attendant
New Mexico State Golf Course
2022.01 - 2022.06
Server
Picacho Peak Brewery
2020.11 - 2022.01
Receptionist
Luxury Nails
2019.06 - 2020.09
Sales Associate
Hollister Incorporated
2019.02 - 2019.07
BBA - General Business
New Mexico State University
High School Diploma -
Portales High School
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