Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Cissell

Chandler,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Sales Representative

REPUBLIC NATIONAL DISTRIBUTING COMPANY
08.2022 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new accounts.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Bartender/Beverage Cart Attendant

New Mexico State Golf Course
01.2022 - 06.2022
  • Greeted guests and inquired into beverage choices.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Was the number one cart girl in sales

Server

Picacho Peak Brewery
11.2020 - 01.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Receptionist

Luxury Nails
06.2019 - 09.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Sales Associate

Hollister Incorporated
02.2019 - 07.2019
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.

Education

BBA - General Business

New Mexico State University
Las Cruces, NM
05.2021

High School Diploma -

Portales High School
Portales, NM
05.2017

Skills

  • Customer/Client relations
  • Professional demeanor when speaking to customers
  • Customer and client relations
  • Bookkeeping
  • Strategic planning
  • Conflict resolution
  • Telephone skills
  • Team Player

Timeline

Sales Representative

REPUBLIC NATIONAL DISTRIBUTING COMPANY
08.2022 - Current

Bartender/Beverage Cart Attendant

New Mexico State Golf Course
01.2022 - 06.2022

Server

Picacho Peak Brewery
11.2020 - 01.2022

Receptionist

Luxury Nails
06.2019 - 09.2020

Sales Associate

Hollister Incorporated
02.2019 - 07.2019

BBA - General Business

New Mexico State University

High School Diploma -

Portales High School

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Sophia Cissell