Sophia Clawson

Fred Meyer Pharmacy

01.2023 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Resolved third-party billing, computer system and customer service issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

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