Sophia Condra
Paso Robles,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, quick learner, and networker. Multi-task well-known for executing successful, new efficient initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies, with a drive to help those around.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Team Leader/Driver/Manager
Whataburger
08.2022 - 11.2023
- Documentation and Reporting- Conducting daily Inventory reports, partaking proper execution of EOD through Cashier Balancing, reporting incidents including: injuries, employee un-professionalism or insubordination, faulty equipment, and unregulated practices.
- Manual Daily Cashier Balancing Procedure- Action performed to track and report daily cash revenue proceeding collection of automated cash drawer reports, counting and rebalancing former drawers to $100, intaking sum of remaining cash following pairing with original estimate of cash drawer reports, review and assure cash reports, and input proper cash into company safe. Subsequently print out, sign, and file final reports.
- Quality Improvement- Performing daily tracks during start of shift pertaining to compliance against all food safety protocols and quality of work being done to uncover critical issues
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers and employees through positivity and attentive responses.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office
Education
High School Diploma -
Smithson Valley High School
New Braunfels, TX05.2023
Skills
- Mentoring
- Delegating
- Safety Processes and Procedures
- Calm Under Pressure
- Cultural Awareness
- Organization and Time Management
- Social Perceptiveness
- Relationship Building
- Verbal Communication
- Quality Assurance
- Problem-Solving
- Personable
Certification
ServSafe: Food protection Manager Certification.
Timeline
Team Leader/Driver/Manager
Whataburger
08.2022 - 11.2023
High School Diploma -
Smithson Valley High School
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