Sophia Conti

• Reduced turnover rates by developing comprehensive onboarding programs for new hires.
• Collaborated with management to identify workforce needs, resulting in more accurate talent acquisition strategies.
• Enhanced employee engagement by implementing innovative HR policies and procedures.
• Ensured timely processing of payroll and benefits administration for all employees, maintaining accuracy and satisfaction levels.
• Supported organizational growth by effectively managing change initiatives, ensuring smooth transitions for employees.
• Contributed to company culture development by organizing employee engagement events that promote camaraderie and teamwork.
• Improved training effectiveness by designing customized learning modules tailored to specific job roles.
• Streamlined recruitment processes for increased efficiency and better candidate selection.
• Maintained compliance with labor laws through thorough research and diligent documentation practices.
• Answered phone and performed clerical duties to assist human resources department.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Recruited top talent to maximize profitability.
• Liaised between multiple business divisions to improve communications.

While in school at FSW I...

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.