- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
- Regularly practice mindfulness and meditation for overall wellness
- Reading and learning
- Creative Writing
- Fashion and style
Sophia Conway
Pasadena,MD
Summary
Dynamic professional with a proven track record of safe driving at Canada Dry Potomac Corporation and enhancing customer satisfaction at Hair Cuttery. Excelled in fostering positive relationships and implementing safety protocols. Skilled in customer service and problem-solving, with a strong work ethic. Achieved high employee retention rates and maintained a flawless safety record.
Overview
18
18
years of professional experience
Work History
CDL Truck Driver
Canada Dry Potomac Corporation
07.2022 - Current
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Operated light trucks to deliver loads as far as 45 miles from home location.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Hair Salon Manager
Hair Cuttery
03.2007 - 02.2021
- Fostered a positive working environment, resulting in high employee retention rates.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Scheduled employees to maintain adequate coverage during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Maintained posting of MSDS sheets in workplace.
Education
General Studies
Daytona State College
Daytona Beach, FLGeneral Studies
Sojourner-Douglas College
Edgewater, MDHealth And Wellness
College of Southern Maryland
Prince Frederick, MDClass A Commercial Truck Driving
Anne Arundel Community College
Arnold, MD04-2022
Cosmetology
International Academy
Daytona Beach, FL01-2007
High School Diploma -
Northern High School
Owings, MD05-2004
Skills
- Strong work ethic
- Verbal and written communication
- Problem-solving skills
- Substance abuse awareness
- Relapse prevention
- Recovery planning
- Relationship cultivation
- Communication
- Active listening
- Coping methods
Accomplishments
Completed three inpatient treatment programs at Shoemaker Center, Orenda and Ashley Addiction as well as completed two outpatient treatment programs at Evolve Life Centers. Drug and Alcohol Free for approximately 1 year and counting. Perfect attendance. Proud member of Alcoholics Anonymous.
Interests
Timeline
CDL Truck Driver
Canada Dry Potomac Corporation
07.2022 - Current
Hair Salon Manager
Hair Cuttery
03.2007 - 02.2021
General Studies
Daytona State College
General Studies
Sojourner-Douglas College
Health And Wellness
College of Southern Maryland
Class A Commercial Truck Driving
Anne Arundel Community College
Cosmetology
International Academy
High School Diploma -
Northern High School
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